Part-Time Dental Booking Coordinator

Dentopedia Group; Woodley; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Three fully paid staff events per year

50% discount on treatments for you

20% discount for your family

Amazon vouchers

Seasonal gifts and Christmas bonus

Job summary

Dentopedia Group is seeking a Part-Time Patient Booking Coordinator to join its network of private dental clinics in the UK. The role focuses on managing patient enquiries and scheduling appointments to optimise clinic diaries and deliver a seamless patient journey from first enquiry to consultation.

The successful candidate will contribute to clinic efficiency, reduce missed appointments, and collaborate with clinicians and reception teams to maintain smooth patient flow.

Qualifications

• Experience in receptionist, call centre, or customer service roles.
• Excellent communication and telephone skills.
• Strong organisational and multitasking abilities.

Responsibilities

• Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms.
• Book and coordinate patient appointments efficiently while optimising clinic diary utilisation.
• Ensure patients receive clear information regarding appointment availability and services.
• Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders.
• Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys.
• Maintain accurate patient records and booking documentation.
• Follow up missed calls and online enquiries promptly.
• Communicate diary changes, cancellations, or urgent booking requests to the relevant team members.
• Support clinic performance by maintaining efficient scheduling and patient flow.

Skills

Customer service

Communication skills

Organisational skills

Professional telephone manner

Multitasking

Tools

Booking systems

CRM software

Job description

Dentopedia Group is seeking a Part-Time Patient Booking Coordinator to join its network of private dental clinics in the UK. The role focuses on managing patient enquiries and scheduling appointments to optimise clinic diaries and deliver a seamless patient journey from first enquiry to consultation.

The successful candidate will contribute to clinic efficiency, reduce missed appointments, and collaborate with clinicians and reception teams to maintain smooth patient flow.