Patient Booking Coordinator

Dentopedia Group; Woodley; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

Three fully paid staff events per year

50% discount on treatments for you

20% discount for your family

Amazon vouchers

Seasonal gifts and Christmas bonus

Job summary

Dentopedia Group is seeking a Part-Time Patient Booking Coordinator to join its network of private dental clinics in the UK. The role focuses on managing patient enquiries and scheduling appointments to optimise clinic diaries and deliver a seamless patient journey from first enquiry to consultation.

The successful candidate will contribute to clinic efficiency, reduce missed appointments, and collaborate with clinicians and reception teams to maintain smooth patient flow.

Qualifications

• Experience in receptionist, call centre, or customer service roles.
• Excellent communication and telephone skills.
• Strong organisational and multitasking abilities.

Responsibilities

• Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms.
• Book and coordinate patient appointments efficiently while optimising clinic diary utilisation.
• Ensure patients receive clear information regarding appointment availability and services.
• Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders.
• Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys.
• Maintain accurate patient records and booking documentation.
• Follow up missed calls and online enquiries promptly.
• Communicate diary changes, cancellations, or urgent booking requests to the relevant team members.
• Support clinic performance by maintaining efficient scheduling and patient flow.

Skills

Customer service

Communication skills

Organisational skills

Professional telephone manner

Multitasking

Tools

Booking systems

CRM software

Job description

Job Title: Patient Booking Coordinator

Location: Dentopedia Group Clinics

Schedule: Monday to Friday

Job Type: Part-Time

Salary: £13 - £15 per hour, depending on experience

Join a Growing, High-Standard Private Dental Group

About Us

Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care.

We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we continue to expand, we are seeking a highly organised and patient-focused Patient Booking Coordinator to support our clinics and help deliver a seamless patient journey from first enquiry to consultation.

Role Overview

The Patient Booking Coordinator is responsible for managing patient enquiries and coordinating appointment bookings to ensure clinic diaries are optimised and patients receive a professional and welcoming experience from their first interaction with the practice.

This role plays a key part in supporting clinic efficiency, improving patient attendance, and ensuring a smooth flow of appointments that supports treatment conversion and overall clinic performance.

Key Responsibilities

• Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms
• Book and coordinate patient appointments efficiently while optimising clinic diary utilisation
• Ensure patients receive clear information regarding appointment availability and services
• Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders
• Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys
• Maintain accurate patient records and booking documentation
• Follow up missed calls and online enquiries promptly
• Communicate diary changes, cancellations, or urgent booking requests to the relevant team members
• Support clinic performance by maintaining efficient scheduling and patient flow

What We're Looking For

• Previous experience in a receptionist, call centre, or customer service role
• Excellent communication and telephone skills
• Strong organisational skills and attention to detail
• Friendly, professional, and patient-focused approach
• Ability to manage multiple tasks and work in a fast-paced environment
• Confident using booking systems or CRM software
• Reliable, proactive, and able to work within a performance-driven environment

Why Join Dentopedia Group

• Clear systems and structured patient journeys
• Strong marketing support and consistent patient flow
• Supportive management and leadership
• Opportunities for progression within a growing group
• Ongoing training and professional development

Requirements

Essential Requirements

• Right to work in the UK
• Excellent spoken and written English
• Strong organisational and multitasking skills
• Confident using computer systems and digital platforms
• Professional and confident telephone manner
• Reliable, punctual and well-presented

Benefits

Staff Benefits

• Three fully paid staff events each year - Summer Event, Winter Event, and Christmas Party
• 50% discount on treatments for yourself at any Dentopedia clinic
• 20% discount for your family members and relatives
• Ad-hoc Amazon gift vouchers approved by CEO
• Seasonal gifts and Christmas bonus