Part-Time Customer Service Advisor — 5-Star Support

Clarins Group; Harlow; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive compensation package

25 days annual leave

Clarins For You

Employee discount

Training allocation

Bonus up to 10%

Wellbeing services

Employee Assistance Programme

Job summary

Clarins Group, based at our National Distribution site in Harlow, is seeking a Customer Service Advisor (31 hrs/wk) to deliver exceptional 5-star customer service to consumers, trade customers and internal stakeholders. You will work across email, phone, live chat, social media and letters, following KPI guidelines.

The role offers a competitive package, 25 days annual leave pro rata for part-time roles, employee discounts, training allocations and the potential to earn up to 10%

Qualifications

• Passionate about delivering world class customer service
• Excellent listener with strong communication skills
• Ability to resolve queries across email, phone, chats and social media

Responsibilities

• Based at the National Distribution site, the role provides exceptional 5 star customer service and expert advice to consumers, trade customers and internal stakeholders within KPI guidelines.
• Interacts via email, telephone, live chat, social media and letters to deliver the best level of service at the right cost and on time.

Skills

Communication skills

Customer service

Multitasking

Written communication

Verbal communication

GDPR awareness

Tools

Zendesk

Salesforce

Microsoft Office

Job description

Clarins Group, based at our National Distribution site in Harlow, is seeking a Customer Service Advisor (31 hrs/wk) to deliver exceptional 5-star customer service to consumers, trade customers and internal stakeholders. You will work across email, phone, live chat, social media and letters, following KPI guidelines.

The role offers a competitive package, 25 days annual leave pro rata for part-time roles, employee discounts, training allocations and the potential to earn up to 10%