Customer Services Advisor (31hrs/wk)

Groupe Clarins; Harlow; On-site; GBP 18,000 - 28,000; Part time

Benefits offered by this job

Competitive compensation

25 days annual leave

Employee discount

Training allocation

Bonus potential (up to 10%)

Career development

Wellbeing services

Job summary

Clarins Group in Harlow is seeking a Customer Service Advisor (31 hrs/wk) to deliver world-class service across multiple channels from our National Distribution site. You will assist consumers, trade customers and internal teams while adhering to KPI targets.

The role offers competitive pay, 25 days annual leave (pro rata for part-time), and access to benefits including employee discounts and training. GDPR awareness and experience with Zendesk or Salesforce are advantageous.

Qualifications

• 2yrs+ customer service experience.
• Excellent verbal and written communication.
• Proficient in Microsoft Office.

Responsibilities

• Provide exceptional 5-star customer service across channels (email, phone, live chat, social media).
• Advise consumers, trade customers and internal stakeholders within guidelines and KPIs.
• Assist with administration as needed and maintain GDPR awareness.

Skills

Customer service experience

Communication skills

MS Office

Tools

Zendesk

Salesforce

Job description

Job description

Customer Service Advisor, Harlow, 31 hrs/wk

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins is above all the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe* and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,500 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

This role has shift patterns which includes some weekends, please ensure you're able to fulfil these requirements before applying.

The role

Based at the National Distribution site, the main function of this role is to offer exceptional 5 star Customer service and expert advice to consumers, trade customers and internal stakeholders. The Customer Service Advisor will work within set guidelines adhering to KPI’s. The department services customers, the Clarins Salesforce and in store sales staff using multiple communication channels including, email, telephone, live chat, social media platforms and letter. The departments aim is to offer 5 star Clarins service whilst monitoring costs and our impact on the environment. “Delivering the best level of service at the right cost and on time."

We have:

• Competitive compensation package
• 25 days annual leave (pro rata for part time roles)
• Clarins For You - Our Reward and Benefits Platform
• Generous employee discount and Training allocation
• Potential to earn up to 10% performance based bonus
• Career Development opportunities
• Access to a range of Wellbeing services through our Employee Assistance Programme

You are:

• Passionate about delivering world class customer service
• Enjoy resolving all queries in a timely manner from email, phone, chats and social media.
• An excellent listener who understands great customer service
• Some administration experience desirable but not essential
• Best in class communication skills, both verbally and written

You have:

• 2yrs+ customer service experience
• Proficient in Microsoft office
• Excellent verbal and written skills, with the ability to communicate confidently at all levels
• Ability to multitask and prioritise work under pressure
• Awareness of GDPR
• Previous experience with Zendesk or Salesforce is an advantage

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

About Clarins Group

A B-Corp certified global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Our purpose "making life more beautiful, passing on a more beautiful planet," is a core commitment outlined in our by-laws.

Operating in more than 150 countries thanks to our 8,000 employees worldwide, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

In line with our dual CSR mission of ‘Caring for people, caring for the planet’ we take pride in offering a rewarding yet challenging work environment where everyone can thrive.

This culture allowed us to achieve the certification of Forbes' World’s Best Employers 2024, Forbes' World’s Best Employers 2024 for Women.

To learn more about our group and our commitments to people, visit www.groupeclarins.com.

Equal opportunity employer

We believe in making life more beautiful for our employees and our customers.

Inclusion and diversity are firmly grounded in our core values. We strive to achieve inclusiveness, and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work.

We welcome applications from all backgrounds and are a member of the ILO (International Labor Organization) and the Employers Network for Equity and Inclusion (ENEI).