Customer Service Advisor FTC (Part Time) Contact Centre · Leicester

White Stuff; Leicester; Hybrid; GBP 10,000 - 15,000; Part time

Job summary

A leading retail company is seeking a part-time Customer Services Advisor in Leicester. The role involves delivering exceptional customer service in a friendly, vibrant environment that values team contributions. Enjoy benefits like up to 33 days holiday and a generous staff discount.

Benefits

Up to 33 days holiday per annum

50% Staff Discount

2 Charity Days Per Year

Free onsite parking

Ongoing training and development

Relaxed, friendly environment

Qualifications

• Experience communicating with customers via telephone and digital channels.
• Understanding of social media in a customer service context.
• Cheerful disposition with a flexible approach.

Responsibilities

• Providing excellent customer service via telephone and digital channels.

Skills

Interpersonal skills

Job description

A leading retail company is looking for a part-time Customer Services Advisor in Leicester. You will be responsible for delivering exceptional customer experiences through effective communication, working in a vibrant team, and enjoying benefits such as up to 33 days holiday and a generous staff discount. This role offers a relaxed and friendly environment where your contributions are valued.

Benefits include:

• Up to 33 days holiday per annum
• 50% Staff Discount
• 2 Charity Days Per Year
• Relaxed and friendly working environment
• Free onsite parking
• Ongoing training and development

Qualifications

• Experience communicating with customers via telephone and digital channels
• Understanding of social media in a customer service context
• Cheerful disposition with a flexible approach

Responsibilities

• Providing excellent customer service via telephone and digital channels

Skills

Interpersonal skills

(FTC 6 Months)

About White Stuff

Founded in 1985, White Stuff offers women’s and men’s clothing, accessories, and homeware, with unique prints and detailed designs reflecting our personality. Our team is at the heart of our brand, fostering a sociable, talented, and entrepreneurial environment.

Note: This is not a fully remote position. You will work at our Leicester office on Grove Park, Monday to Friday, 09:00-14:00, with one weekend day every three weeks from home, requiring reliable internet.

Who You Are

You are passionate about providing the best customer experience and possess the following:

• Experience in customer communication via telephone and digital channels
• Understanding of social media in customer service
• Excellent communication and interpersonal skills
• Attention to detail
• A cheerful, flexible, and positive approach
• Ability to promote White Stuff’s brand and values professionally

Primary Objective

• Deliver exceptional customer service via telephone and digital channels

What We Offer

• Up to 33 days holiday
• 50% Staff Discount
• 2 Charity Days per Year
• Relaxed, friendly environment
• Vibrant team atmosphere
• Free onsite parking
• Excellent transport links
• Ongoing training and development

We are committed to diversity and equal opportunity. All qualified applicants will be considered regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.