Part Time Customer Service Advisor

JR United Kingdom; Northern Ireland; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in Belfast is hiring a Part Time Customer Service Advisor. The role involves assisting customers with their accounts over the phone, utilizing your life experiences and communication skills. With flexible shifts and opportunities for personal growth, this position offers great potential along with competitive pay and numerous benefits.

Benefits

Starting hourly rate of £12.82 plus incentives

Discounts on EE and BT products

24/7 Online GP access fully funded

Market-leading paid carer’s leave

18 weeks full pay for maternity, paternity, and adoption leave

Support for career development

Volunteering days

Optional Private Healthcare and Dental cover

Qualifications

• Experience in customer service or relatable life experiences that build relationship skills.

Responsibilities

• Engaging with customers over the phone regarding their accounts.
• Listening to customer needs and finding effective resolutions.

Skills

Communication

Resilience

Interpersonal Skills

Job description

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Part Time Customer Service Advisor, Castlereagh

Client: EE

Location: Castlereagh, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Location: Belfast

Part time: 30, 25 and 20 hour shifts available (recruitment team can discuss shift options that suit you)

Are you someone with a wealth of life experience that could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you've built from years of building relationships. If so, you have transferable skills to succeed in a Customer Service Billing role with EE.

Join our Billing Team in Belfast to make a difference. We need people to speak with customers over the phone about their accounts, listen to their needs, and work together to find the best outcome.

We support flexibility, including scheduling your own breaks, banking time, and occasional home working, to help you succeed and balance your life.

What’s in it for you?

• Starting hourly rate of £12.82, plus incentives and bonuses
• Huge discounts on EE and BT products, saving hundreds of pounds annually
• Online GP access via telephone or video 24/7 for you and your family, fully funded
• Market-leading paid carer’s leave, up to 2 weeks for those caring for family or friends
• Family Leave: 18 weeks full pay and 8 weeks half pay in the first year for maternity, paternity, and adoption leave
• Support to develop your career path with tailored training
• Volunteering days to give back to your community
• Optional Private Healthcare and Dental cover for you and your family

We offer a great team culture, meaningful support, and opportunities for growth. What are you waiting for?