Part-Time Customer Liaison & Order Specialist

East Riding Sacks Ltd.; Pocklington; Remote; GBP 28,000 - 33,000; Part time

Benefits offered by this job

Company pension scheme

Holiday entitlement increases with len

Free cash back health scheme (via BHSF

On-site subsidised canteen

Employee discount scheme

Cycle to Work Scheme

Free transport to/from the site is not

Free car parking

Job summary

East Riding Sacks Limited, near Pocklington in East Yorkshire, is seeking a part-time Customer Liaison to deliver a critical service, working closely with sales and customers to provide accurate estimates and stock information.

You will process orders, maintain stock data, and coordinate with internal teams to ensure a smooth customer experience. The role requires 4+ years in customer service or related roles, and a pro rata salary of £28,000–£33,000 per year.

Qualifications

• Experience in a customer service, sales support, estimating or order-processing role.
• Strong communication, organisational and relationship-building skills.
• Good numerical ability and attention to detail.
• Confident IT skills, including Microsoft Office and business systems (e.g., CRM, order processing).
• Ability to work effectively with other departments.
• Experience within a manufacturing or packaging environment.

Responsibilities

• Accurately process all sales order information received and input it into the Sales Order System.
• Provide accurate and timely information to customers and internal teams on orders, pricing, specifications, stock levels and delivery schedules to support effective operational decision making.
• Process daily delivery notes and keep all associated records accurate and up to date.
• Maintain continuous, up-to-date stock information using delivery notes and production copies.
• Develop and maintain strong working relationships with internal departments to support an efficient and seamless customer experience.
• Record and update new customer leads and enquiries on the CRM system.
• Communicate delivery and collection arrangements to customer sites in a timely manner.
• Serve as the main contact for stock enquiries and transport issues.
• Confirm pricing, order quantities, lead times and delivery dates based on customer needs and historical usage patterns.
• Produce customer price lists and specification documents as required.
• Awareness and adherence to the company’s hygiene, quality, health and safety and environmental policies and procedures.

Skills

Customer service

Communication

Organisational skills

Attention to detail

IT skills

Tools

CRM

Microsoft Office

Order processing system

Job description

East Riding Sacks Limited, near Pocklington in East Yorkshire, is seeking a part-time Customer Liaison to deliver a critical service, working closely with sales and customers to provide accurate estimates and stock information.

You will process orders, maintain stock data, and coordinate with internal teams to ensure a smooth customer experience. The role requires 4+ years in customer service or related roles, and a pro rata salary of £28,000–£33,000 per year.