Part-Time Customer Experience Retail Assistant

Dunelm; Croydon; Hybrid; GBP 11,000 - 18,000; Part time

Job summary

Dunelm Croydon is recruiting a Sales Assistant on a 20 hour per week contract. Pay is £8.00 per hour for under 18 and £12.71 per hour for 18+. The role focuses on delivering friendly, helpful service across tills, shop floor and stock areas to create a welcoming experience for every customer.

You’ll assist customers with purchases, place orders for home delivery when items aren’t on the shelf, and help maintain attractive, well-presented displays to drive sales and loyalty.

Responsibilities

• Tills – Offering a friendly and efficient checkout experience. You’ll take the time to check everything’s complete and pack fragile items with care, making sure every shopper leaves feeling confident their items will arrive home safely and in perfect condition
• Shop Floor – Helping shoppers find exactly what they’re looking for - and maybe even something they didn’t know they needed. You’ll offer friendly, knowledgeable support that leaves a lasting impression, building loyalty through genuine service and a real passion for our products and people
• Hosting – When something isn’t available on the shelves, you’ll step in with confidence, using our iPad systems to place orders for home delivery, making sure no one leaves empty-handed. You’ll also be trained to deliver our fantastic Made to Measure service, helping create bespoke curtains and blinds tailored to each shopper’s needs. And when it comes to styling key areas like our ever-popular bedding displays, you’ll bring inspiration to life - giving customers the chance to feel the fabrics and find the perfect pieces for their home
• Stock & Delivery – A hands-on role that involves some heavy lifting and plenty of variety. While you’ll be taking in deliveries, checking stock, and replenishing the shop floor, this isn’t just a backroom job - it’s customer-facing too. You’ll keep displays looking their best, update pricing, and recover the store after busy periods, all while staying tuned in to what shoppers need and making sure everything’s easy to find, well-presented, and ready to go

Job description

Dunelm Croydon is recruiting a Sales Assistant on a 20 hour per week contract. Pay is £8.00 per hour for under 18 and £12.71 per hour for 18+. The role focuses on delivering friendly, helpful service across tills, shop floor and stock areas to create a welcoming experience for every customer.

You’ll assist customers with purchases, place orders for home delivery when items aren’t on the shelf, and help maintain attractive, well-presented displays to drive sales and loyalty.