Part-Time Customer Accounts Champion

Nottingham Community Housing Association Ltd; England; On-site; GBP 10,000 - 15,000; Part time

Benefits offered by this job

Flexible working

Development opportunities

Great workplace culture

Job summary

Nottingham Community Housing Association Ltd is seeking a part-time Customer Account Coordinator to provide frontline support for rent accounts and financial wellbeing. You will handle inquiries, maintain records and assist customers with payment arrangements, working Wednesday to Friday for 14–17.5 hours per week.

You will join a team focused on proactive support, early intervention and income collection while ensuring a responsive, joined-up service for customers and colleagues across NCHA.

Qualifications

• Experience of providing excellent customer service in a busy environment.
• Strong administration and organisational skills.
• Good attention to detail and the ability to maintain accurate records.
• Confidence using Microsoft Office applications and database systems.
• Excellent communication skills, both written and verbal.
• The ability to prioritise workloads and manage competing demands.
• Experience of working effectively as part of a team.
• A positive and empathetic approach when supporting customers.

Responsibilities

• Responding to customer enquiries by telephone, email and other communication channels.
• Maintaining accurate customer records and updating internal systems.
• Supporting customers with payment enquiries and directing them to appropriate support services.
• Processing information relating to customer accounts and payment arrangements.
• Working collaboratively with colleagues across NCHA to ensure customers receive a joined-up service.
• Supporting the team to achieve service standards and income collection objectives.

Skills

Customer service

Administration

Attention to detail

MS Office

Communication

Prioritisation

Teamwork

Empathy

Tools

Database systems

Job description

Nottingham Community Housing Association Ltd is seeking a part-time Customer Account Coordinator to provide frontline support for rent accounts and financial wellbeing. You will handle inquiries, maintain records and assist customers with payment arrangements, working Wednesday to Friday for 14–17.5 hours per week.

You will join a team focused on proactive support, early intervention and income collection while ensuring a responsive, joined-up service for customers and colleagues across NCHA.