Part-Time Care Navigator & Admin Receptionist

Cardiff and Vale University Health Board; Altrincham; On-site; GBP 12,000 - 16,000; Part time

Job summary

Riddings Family Health Centre in Timperley, Altrincham invites applications for a Receptionist - Care Navigator - Administrator working 31 hours per week within a small friendly practice team. You will provide reception and administration services to patients and colleagues, with duties including managing appointments and data entry.

The role requires empathetic communication, strong IT skills, and the ability to work as part of a team; training will be provided, and prior healthcare experience

Qualifications

• Empathetic with patients and able to communicate well.
• Good telephone manner and communication skills.
• Good IT skills with Microsoft Office; healthcare experience desirable but not essential.
• GCSE English and Maths at grade A-C.

Responsibilities

• Accurately detail information on patients records within the clinical system.
• Maintain and monitor the practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Assist with triage administration and answer incoming calls.
• Signpost patients to the correct service and support clinical staff with admin tasks.
• Data entry of registrations and relevant patient information.
• Direct requests to the administrative team and manage routine queries.

Skills

Empathy

Phone etiquette

IT skills

Education

GCSE English & Maths

Tools

Microsoft Office

Job description

Riddings Family Health Centre in Timperley, Altrincham invites applications for a Receptionist - Care Navigator - Administrator working 31 hours per week within a small friendly practice team. You will provide reception and administration services to patients and colleagues, with duties including managing appointments and data entry.

The role requires empathetic communication, strong IT skills, and the ability to work as part of a team; training will be provided, and prior healthcare experience