Part-Time (2-4 days) Administrator/Receptionist

Trent Park Equestrian Centre London; Greater London; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Riding once a week

Free staff lunch

Job summary

Trent Park Equestrian Centre London is seeking an organised Administrator to join our busy team. Based in North London, the centre delivers riding lessons, livery facilities and courses, and we value friendly, professional client service.

You will handle client queries by phone, email and in person, manage bookings, invoices and reports, coordinate events, and maintain records. Part-time hours: 2-4 days, weekends essential, with some weekday flexibility; riding benefits and a staff lunch are

Qualifications

• Experience in riding schools or similar environment is desirable.
• Familiarity with ECPro is a strong advantage.
• Proficient with office software and quick to learn new systems.
• Excellent communication and organisational skills.

Responsibilities

• Respond to client enquiries by phone, email and in person, delivering excellent customer service.
• Schedule lessons for clients using the online booking system, ensuring accurate bookings.
• Maintain and update client records, manage invoices and process payments.
• Coordinate with instructors and staff to support smooth operations and events.
• Monitor and order office supplies and assist with stock management for the riding school.
• Prepare and generate reports for management on client feedback, finances and operations.
• Carry out general office duties including filing and data entry.

Skills

Interpersonal skills

Adaptability

Tech-savvy

Customer service

Tools

ECPro

Online booking system

Job description

Part-time role: 2-4 full days (weekends, plus more weekdays if the applicant desires).

ASAP.

About Us:

The Equestrian Centre at Trent Park is a vibrant, professional riding school for London and the Home Counties as well as a British Horse Society Equestrian Centre of Excellence. From group and individual riding lessons and equestrian courses to livery facilities, we have something to suit everyone, whatever their age and riding ability. Established for over 40 years, we are a British Horse Society approved training centre up to BHS intermediate level with examination status to BHS II. Based in North London, we are easily accessible via the Piccadilly Line. Due to increased demand, we are seeking a dedicated and organised Administrator to join our team. If you’re passionate about customer service and have a keen interest in the equestrian world, we’d love to hear from you.

Responsibilities:

• Client Communication: Responding to enquiries via phone, email, and face-to-face interactions, providing excellent customer service.
• Booking Management: Scheduling lessons for clients using our online booking system, ensuring accurate and timely bookings.
• Administrative Support: Maintaining and updating client records, managing invoices, and processing payments.
• Coordination: Assisting with the organisation of events and activities, liaising with instructors and staff to ensure smooth operations.
• Inventory Management: Monitoring and ordering office supplies, and assisting with stock management related to the riding school.
• Report Preparation: Compiling and generating reports for management, including client feedback, financials, and operational insights.
• General Office Duties: Filing, data entry, and ensuring the office area is tidy and functional.

Requirements:

• Interpersonal Skills: Excellent communication skills, with the ability to interact professionally with clients and team members.
• Adaptability: Ability to thrive under pressure in a busy environment, managing multiple tasks efficiently.
• Experience: Previous experience working in a riding school or similar environment is desirable. Familiarity with ECPro is a strong advantage.
• Tech-Savvy: Proficient in using office software, with the ability to quickly learn and adapt to new systems.
• Riding Benefits: Opportunity to ride once a week on your days off.
• Free Lunch: Complimentary staff lunch provided daily.

Part-time role: 2-4 days (weekends are essential).