Parking Services & PCN Appeals Officer

Carrington Blake Recruitment; Greater London; On-site; GBP 30,000 - 33,000; Full time

Job summary

Carrington Blake Recruitment in London is seeking a role focused on processing PCNs, appeals and representations, with support for suspensions, waivers and reconciliations. The role involves handling customer enquiries and liaising with contractors within statutory timelines.

The successful candidate will have knowledge of the Traffic Management Act 2004, parking enforcement experience, and strong investigations and IT skills, including Excel and databases.

Qualifications

• Knowledge of the Traffic Management Act 2004 and parking legislation.
• Experience in parking enforcement/PCN processing.
• Strong investigation and problem-solving skills.
• Good customer service and communication skills.
• Good IT skills, including Excel and databases.

Responsibilities

• Process and investigate PCN challenges, representations and appeals.
• Prepare cases for London Tribunals and attend hearings where required.
• Manage PCN enforcement within statutory timescales.
• Authorise parking bay suspensions and temporary waivers.
• Assist with PCN, Pay & Display and permit reconciliations/refunds.
• Liaise with customers, contractors and other stakeholders.
• Support service improvements and general Parking Service duties.

Skills

Traffic Management Act 2004 knowledge

Parking enforcement experience

Investigation skills

Customer service

IT skills

Tools

Excel

Databases

Job description

Carrington Blake Recruitment in London is seeking a role focused on processing PCNs, appeals and representations, with support for suspensions, waivers and reconciliations. The role involves handling customer enquiries and liaising with contractors within statutory timelines.

The successful candidate will have knowledge of the Traffic Management Act 2004, parking enforcement experience, and strong investigations and IT skills, including Excel and databases.