Parking Patrol Officer

APCOA PARKING UK; Birmingham; Sur place; GBP 27 000 - 31 000; Plein temps

Résumé du poste

APCOA Parking UK in Birmingham is seeking a Parking Patrol Officer on a full-time basis with a 4-on 4-off days and nights schedule. The role involves patrolling car parks, resolving customer concerns and upholding company standards of quality, cleanliness and safety.

You will support the Car Park Supervisor, maximise space and revenue, and ensure health & safety compliance. A strong focus on customer service and teamwork will help you succeed in this busy environment.

Qualifications

• Good problem-solving skills.
• Friendly and able to work in a team.
• Excellent customer service skills.
• Good communication skills.

Responsabilités

• Provide direct support to the Car Park Supervisor and perform daily operations in the car park.
• Ensure vehicles are parked in a way that will maximise potential space and revenue.
• Ensure all operating procedures are fully adhered to.
• Undertake foot patrols of the car park in line with patrol schedules, in order to deter crime and antisocial behaviour.
• Provide excellent customer service, ensuring we deliver the best customer experience to all customers.
• Utilise both internal and external IT based functions for parking permit management.
• Monitor and report all parking equipment faults accurately and in a timely manner.
• Maintain compliance with company policies on Health & Safety.
• Undertake tasks to maintain cleanliness and appearance of the car park to ensure company standards are adhered to.
• Establish and maintain effective relationships with Internal and External stakeholders.
• Strive to Improve SLA performance of the service provided by APCOA

Connaissances

Problem solving

Team player

Customer service

Communication

Description du poste

The Role

Parking Patrol Officer - Birmingham - Full Time - 4 on 4 off shift pattern Days & Nights 12-hour shifts - £13.45 per hour

Are you customer focused? Do you work well in a team? Does this sound like you?

If so, an exciting opening has arisen for a Parking Patrol Officer to join our Network Rail team based in Birmingham. The aim of the role is to provide patrols, resolve customer concerns and maintain the company standards of quality, cleanliness and safety.

What you’ll do:

• Provide direct support to the Car Park Supervisor and perform daily operations in the car park.
• Ensure vehicles are parked in a way, that will maximise potential space and revenue
• Ensure all operating procedures are fully adhered to
• Undertake foot patrols of the car park in line with patrol schedules, in order to deter crime and antisocial behaviour
• Provide excellent customer service, ensuring we deliver the best customer experience to all customers
• Utilise both internal and external IT based functions for parking permit management
• Monitor and report all parking equipment faults accurately and in a timely manner
• Maintain compliance with company policies on Health & Safety
• Undertake tasks to maintain cleanliness and appearance of the car park to ensure company standards are adhered to
• Establish and maintain effective relationships with Internal and External stakeholders
• Strive to Improve SLA performance of the service provided by APCOA

What you'll bring:

• You will have good problem-solving skills
• You will be friendly and able to work in a team
• You will have excellent customer service skills
• You will have good communication skills