Parking Patrol & Customer Support Officer

APCOA PARKING UK; Hounslow; On-site; GBP 25,000 - 30,000; Full time

Job summary

APCOA PARKING UK is hiring a Parking Patrol Officer to cover multiple sites across Chessington, Leatherhead, Oxshott, Windsor, Kingston, Basingstoke, Surbiton and Staines. The role is full time (40 hours) with some evenings and weekends on a 5-week rota, 8am–7pm, and includes access to a company vehicle.

You will patrol, enforce parking rules, assist customers, and report any incidents. A full UK driving licence is essential; SIA licence is preferred but not required.

Qualifications

• Smart and professional appearance and attitude.
• Problem solving skills are essential.
• Self-motivated, pro-active nature is required.
• An SIA Licence preferred but not essential.
• Knowledge of parking industry and processes preferred but not essential.
• Clean driving licence essential and held for at least 1 year (no automatic licence).
• Must be 21 or over to apply.

Responsibilities

• Conduct security patrols in line with Client instructions ensuring they are recorded.
• Ensure procedures for issuing Penalty Notices are adhered to.
• Report identified criminal activity in accordance with company procedures.
• Complete relevant documentation as appropriate.
• Operate and clean parking control equipment as appropriate.
• Regulate entry and exit of vehicles to and from car park.
• Monitor the appearance of the designated car park and maintain company standards.
• Check car parks for cleanliness and take corrective action.
• Report evidence of substance abuse.
• Ensure Parking Enforcement is correctly reported and recorded.
• Ensure all faults are reported and recorded following the correct procedure.
• Assist customers in distress or in need of other assistance.
• Monitor activity on the car park and deter criminal activity.
• Undertake foot patrols of the car park.

Skills

Problem solving

Self-motivated

Pro-active

Professional appearance

SIA licence

Parking industry knowledge

Job description

APCOA PARKING UK is hiring a Parking Patrol Officer to cover multiple sites across Chessington, Leatherhead, Oxshott, Windsor, Kingston, Basingstoke, Surbiton and Staines. The role is full time (40 hours) with some evenings and weekends on a 5-week rota, 8am–7pm, and includes access to a company vehicle.

You will patrol, enforce parking rules, assist customers, and report any incidents. A full UK driving licence is essential; SIA licence is preferred but not required.