Parking Admin Specialist — Data, Customer Support & Growth

Zohorecruit; Chester; Hybrid; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Pay-as-you-earn

Anchor Academy courses

Employee Assistance Programme

Pension

Hospital Saturday Fund

Cycle to Work

Recognition awards

Job summary

Anchor Group Services in Chester is seeking an Administrator (Ocean Parking) to join the team. You will support parking operations, handle communications and assist with PCN-related queries. The role is 35 hours per week, Mon-Fri, 09:00-17:00, starting ASAP.

The successful candidate will manage data, update records and provide customer assistance to the public, while training is provided to grow within the division.

Qualifications

• High standard data processing with great attention to detail.
• Strong organisational skills with multitasking ability.
• Excellent prioritisation and time management to balance priorities.
• Excellent telephone manner and written and verbal communication skills.
• Proficiency in Microsoft Word.

Responsibilities

• Support the business by ensuring all communications are managed to the highest level.
• Answer incoming calls and respond quickly to emails.
• Reply to representations submitted by motorists regarding Parking Charge Notices (PCNs).
• Capture data, update information and keep accurate records.
• Log incoming mail against cases.
• Register resident and business site permits.
• Assist with payment plans; process cheques and card payments.
• Provide general advice to the public relating to the PCN process.
• Update internal software and systems.

Skills

Data processing

Organisational skills

Time management

Telephone etiquette

Word

Excel

Job description

Anchor Group Services in Chester is seeking an Administrator (Ocean Parking) to join the team. You will support parking operations, handle communications and assist with PCN-related queries. The role is 35 hours per week, Mon-Fri, 09:00-17:00, starting ASAP.

The successful candidate will manage data, update records and provide customer assistance to the public, while training is provided to grow within the division.