Parent Support Officer (Parentline NI)

Ci Ni; Belfast City District; Hybrid; GBP 17,000 - 22,000; Part time

Job summary

Parentline NI is seeking a Part-time Parent Support Officer to provide confidential support, advice and guidance to parents and family members via telephone, email, web chat/instant messenger/Zoom and face-to-face sessions.

The role involves assessing parent needs, offering ongoing support or signposting to suitable agencies, and actively conducting outreach to promote the service. The position includes a in-person Monday, Tuesday evening, and one Saturday every four weeks.

Responsibilities

• Deliver confidential support, advice and guidance to parents and other family members via telephone, email, web chat/instant messenger/Zoom and face-to-face support.
• Assess parent need and provide ongoing support or signpost to appropriate agencies.
• Engage in outreach and promotion of the service to raise awareness and reach.

Job description

We are recruiting the following post to support the development of Parentline NI:

Parent Support Officer (12 hours per week to include; Monday 9am-5pm shift, Tuesday 5pm-9pm shift and one Saturday 9am-1pm every four weeks)

Parent Support Officers are employed to deliver confidential support, advice and guidance to parents and other family members on any issue relating to parenting via the telephone, email, web chat / instant messenger / zoom and face to face support as part of Parentline NI. The post holder will have responsibility for assessing parent need, providing ongoing support as required or sign posting parents/carers to the most appropriate agencies to meet their needs. Outreach and promotion of the service is also a key component of this role.

As an equal opportunities employer, we particularly encourage applications from Male and/or Minority Ethnic individuals as they are currently underrepresented at this level in this area. All appointments will be made on merit of skill and experience relative to the role.

It is anticipated that interviews of those shortlisted will be held on Wednesday 4th November 2026.