Parent and Family Support Advisor

E-ACT Bristol Academy South; West of England; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Pension scheme (LGPS/TPS)

Life cover

31 days annual leave

Cycle to Work scheme

Professional CPD opportunities

Job summary

E-ACT Bristol Academy South seeks a Parent & Family Support Advisor to strengthen home-school partnerships, support attendance and wellbeing, and help students reach their potential.

You will work with students, families, school staff and external agencies to provide early intervention, pastoral support and practical guidance, contributing to safeguarding and positive outcomes. A compassionate, resilient communicator with experience with families is essential.

Qualifications

• GCSE English and Mathematics at Grade 4/C or above (or equivalent).
• Experience of working directly with children, young people and families, providing support and intervention.
• Excellent interpersonal and communication skills, with the ability to build trust and positive relationships with families.
• Knowledge of safeguarding, child protection procedures and factors affecting student engagement and educational achievement.
• Ability to manage sensitive situations and work with professionals and agencies.

Responsibilities

• Develop positive, trusting relationships with students, parents and carers as the main point of contact.
• Identify families for early intervention and coordinate support plans.
• Provide pastoral support for attendance, wellbeing and behaviour challenges.
• Conduct home visits and work with external agencies to remove barriers to learning.
• Maintain records and contribute to safeguarding and multi-agency processes.

Skills

Experience with children and families

Interpersonal and communication skills

Safeguarding knowledge

De-escalation and sensitive discussion

Collaboration with agencies and staff

Education

GCSE English and Maths (4/C or above)

Job description

Job Title: Parent & Family Support Advisor

E-ACT Bristol Academy South Secondary - Ambition, Community, Opportunity

E-ACT Bristol Academy South is a welcoming, ambitious all-through school serving the heart of South Bristol. Spanning Nursery to Year 11, the academy provides a strong sense of continuity and community, offering children and young people a supportive, inclusive environment in which to learn and grow.

With a dedicated Primary and Secondary phase, our academy provides a warm, inclusive, and supportive environment where students are encouraged to work hard, embrace challenges, and develop the confidence they need to succeed. Our staff team is committed to delivering a broad and aspirational curriculum, enriched by strong pastoral care and a focus on personal development.

Want to make a difference to young people?

Joining Bristol Academy South means becoming part of a collaborative, values‑driven educational community. As an E-ACT colleague, you’ll also have access to excellent professional development, supportive networks, and the chance to help shape the future of a school committed to raising aspirations and celebrating excellence.

If you are ready to support and inspire children and young people across a diverse and vibrant school community, we would love to hear from you.

Find out more: E-ACT Bristol Academy South Website

Are you passionate about making a difference to the lives of young people and their families?

Bristol Academy South is looking for a dedicated Parent & Family Support Advisor to strengthen partnerships between home and school, helping students overcome barriers to learning, improve attendance, wellbeing and engagement, and achieve their full potential.

Working closely with students, families, academy staff and external agencies, you will provide early intervention, pastoral support and practical guidance, supporting families through challenges that impact educational progress. You will play a key role in promoting positive outcomes, safeguarding vulnerable students and ensuring every child has the support they need to succeed.

We are seeking a compassionate and resilient individual with excellent communication skills, experience of working with children and families, and a commitment to inclusion and student success

Key responsibilities:

• Develop positive, trusting relationships with students, parents and carers, acting as a key point of contact for families requiring additional support.
• Identify families who would benefit from early intervention and coordinate support plans to improve outcomes for students.
• Work with students experiencing attendance, wellbeing, behavioural or family-related challenges, providing pastoral support and guidance.
• Conduct home visits and work collaboratively with academy staff, external agencies and community organisations to remove barriers to learning.
• Maintain accurate records, monitor the impact of interventions and contribute to safeguarding, child protection and multi-agency support processes

Pay range:

SCP15-21 - £27,278.43 - £30,112.25 - FTE: £31,015.00 - £34,237.00 - 37 hours per week, 39 weeks per year.

Qualifications and Skills:

• GCSE English and Mathematics at Grade 4/C or above (or equivalent).
• Experience of working directly with children, young people and families, providing support and intervention.
• Excellent interpersonal and communication skills, with the ability to build trust and positive relationships with families.
• Knowledge of safeguarding, child protection procedures and factors affecting student engagement and educational achievement.
• Ability to manage sensitive situations, de‑escalate challenging conversations and work effectively with a range of professionals and agencies

What are we about?

We are proud to lead system‑wide change both locally and nationally, providing sector‑wide support while transforming futures. Most recently, E-ACT was named Large Trust MAT of the Year 2026 at the MAT Excellence Awards. Our achievements are further recognised through winning MAT of the Year 2023 at the MAT Excellence Awards and National School Awards, as well as the TES Trust Leadership Award 2024.

E-ACT is recognised for shaping bold educational outcomes. Most recently, two of our Birmingham academies were selected by the Department for Education as RISE Regional Hubs, in recognition of their outstanding work on inclusion and behaviour. In addition, Greenfields Academy has been designated as a RISE Reception Network Lead School. This is a testament to the impact of our people‑first culture and relentless drive for excellence.

Benefits:

Financial and Lifestyle

We offer a strong financial package including access to defined benefit pension schemes (LGPS or TPS), life cover at three times pensionable pay, and 31 days of annual leave for year‑round employees. Staff can also benefit from the Cycle to Work scheme, promoting healthy and sustainable commuting.

Professional Growth and Development

We invest heavily in staff development through tailored INSET days and high-quality CPD opportunities. Teaching staff benefit from automatic TLR progression, a structured 9‑point pay scale (M1 to UPS3), and full TLR payments for part‑time colleagues fulfilling full responsibilities.

Culture and Wellbeing

Our people‑first culture values every colleague. We support wellbeing through the Wisdom app and a free Employee Assistance Programme offering counselling and financial advice. Collaboration is at the heart of our Trust, encouraging shared learning and collective success.

Please look at our 'Work for Us' page and Recruitment Pack for more information.

E-ACT is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

E-ACT is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.