Family & Student Success Advisor

MyNewTerm; Bristol; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

Pension scheme

Life cover

31 days annual leave

Cycle to Work

Job summary

E‑ACT Bristol Academy South is seeking a dedicated Parent & Family Support Advisor to strengthen home‑school partnerships and support students facing barriers to learning. You will provide early intervention, pastoral support and practical guidance to families, improving attendance, wellbeing and engagement across a diverse school community.

The role requires experience with children and families, strong communication skills, and a commitment to inclusion and student success.

Qualifications

• GCSE English and Maths at least Grade 4/C or equivalent.
• Experience of working directly with children, young people and families, providing support and intervention.
• Excellent interpersonal and communication skills, with the ability to build trust and positive relationships with families.
• Knowledge of safeguarding, child protection procedures and factors affecting student engagement and educational achievement.
• Ability to manage sensitive situations and de‑escalate challenging conversations with professionals and agencies.

Responsibilities

• Develop positive, trusting relationships with students, parents and carers; act as a key contact for families needing support.
• Identify families who would benefit from early intervention and coordinate support plans to improve outcomes.
• Support students with attendance, wellbeing, behavioural or family-related challenges with pastoral guidance.
• Conduct home visits and collaborate with staff, external agencies and community organisations to remove barriers to learning.
• Maintain records, monitor interventions and contribute to safeguarding and multi‑agency processes.

Skills

GCSE English & Maths

Experience with children

Interpersonal skills

Safeguarding knowledge

De-escalation skills

Education

GCSE English and Maths

Job description

E‑ACT Bristol Academy South is seeking a dedicated Parent & Family Support Advisor to strengthen home‑school partnerships and support students facing barriers to learning. You will provide early intervention, pastoral support and practical guidance to families, improving attendance, wellbeing and engagement across a diverse school community.

The role requires experience with children and families, strong communication skills, and a commitment to inclusion and student success.