Pam Product Owner

Hsbc Global Services Limited; England; On-site; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Private healthcare (UK)

Enhanced maternity and adoption pay

Contributory pension scheme

Job summary

HSBC Global Services Limited seeks an experienced PAM Product Owner to shape and govern Privileged Access Management and Secrets Management services. You will work with stakeholders and delivery teams to prioritise and guide improvements, focusing on security, resilience and a superior user experience.

You will coordinate changes, contribute to risk management, and collaborate with vendors to deliver value while maintaining compliance across critical IT services.

Qualifications

• 3+ years in a PAM or Secrets function within a large organisation.
• Strong knowledge of PAM and Secrets tools; Delinea or Vault preferred, CyberArk valuable.
• Background in service ownership, change management and compliance.
• Experience leading initiatives or collaborating across teams to deliver outcomes.
• Experience supporting audits with walkthroughs, reports and evidence.
• Proactive, well-organised, able to work independently in a fast-paced environment.
• Collaborative to build trusted stakeholder relationships and understand needs.

Responsibilities

• Build trusted relationships with stakeholders and customers to shape a practical, clear roadmap.
• Lead significant changes with risk assessment, change management and CAB representation.
• Champion resilience and smoother adoption of new technologies and processes.
• Support audits with clear documentation and evidence; represent services in audits.
• Own designated IT services, drive continuous improvement and ensure compliance.
• Collaborate with PAM vendors to deliver service enhancements and issue resolution.
• Coordinate major projects and ensure priorities align with customer needs.
• Plan out-of-hours activity with fair support and sustainable working practices.

Skills

PAM Knowledge

Secrets Management

Stakeholder Management

Project Coordination

Tools

Delinea

HashiCorp Vault

CyberArk

Job description

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of PAM Product Owner.

In this role you’ll focus on our Secrets Management engineering portfolio, helping shape capabilities built around technologies such as HashiCorp Vault. Your expertise will help us strengthen security, improve resilience and create a better experience for the teams that rely on these services.

Join a mature, diverse and forward-looking team shaping how HSBC protects privileged access and manages digital identities across the organisation.

As a key contributor to the vision, strategy and roadmap for our Privileged Access Management (PAM) and Secrets Management services, you’ll help define where we go next and turn ambitious ideas into meaningful improvements. You’ll work closely with stakeholders, technology teams and strategic vendors to set priorities, guide delivery and ensure our services continue to meet the evolving needs of the bank.

In this role you’ll:

• Build trusted relationships with stakeholders and customers, helping shape practical solutions and a clear, consistent roadmap focused on service excellence
• Lead significant changes with a strong focus on thoughtful risk assessment, effective change management and smooth implementation. Represent proposed changes at Change Advisory Board (CAB) meetings
• Strengthen service health, resilience and reliability by championing smarter ways of working and supporting the inclusive adoption of new technologies and processes.
• Contribute to effective risk management and communicate clearly with senior stakeholders. Represent our services confidently during internal and external audits
• Take ownership of designated IT services, driving continuous improvement and maintaining compliance with IT General Controls
• Develop collaborative relationships with relevant PAM vendors, helping deliver service enhancements and resolve issues efficiently
• Connect major projects, key stakeholders and delivery teams, ensuring priorities are aligned and customer needs remain at the centre of decision-making
• Coordinate out-of-hours activity when required, with a focus on clear planning, fair support and sustainable ways of working

To be successful in this role you should meet the following requirements:

• At least three years’ experience working in a Privileged Access Management (PAM) or Secrets function within a large organisation.
• Strong practical knowledge of PAM and Secrets Management tools. Experience with Delinea or HashiCorp Vault is preferred; CyberArk experience is also valuable.
• A strong background in service ownership, including coordinating crisis calls, developing root-cause remediation plans, delivering significant changes with minimal service disruption and maintaining high standards of service compliance.
• Experience leading initiatives or collaborating across teams to deliver outcomes. This could include experience as a team lead, Scrum Master, project manager or in a similar role.
• Experience supporting internal or external audits, including providing walkthroughs, reports and supporting evidence, is desirable.
• A proactive and determined approach, with strong prioritisation and organisational skills and the ability to work independently in a fast-paced environment.
• A collaborative and positive approach to building trusted, long-term relationships with key stakeholders, ensuring a clear understanding of their needs and how best to support them.
• A commitment to inclusive teamwork, open communication and continuous learning, with the confidence to contribute ideas and ask questions.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.