Paitient Liaison Nurse

Fresenius Kabi AG; Leeds; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading healthcare company is seeking a Clinical Account Lead to join their National Nursing team in Leeds. In this full-time role, you will manage a patient and customer caseload, acting as the main point of contact for clinical teams and internal stakeholders. The ideal candidate will be NMC registered with specialized nursing experience, exceptional communication skills, and the ability to manage multiple priorities. The position offers various benefits, including private healthcare and tailored training plans.

Benefits

Private healthcare

Healthcare cashback scheme

Car/car allowance

Contributory Pension Scheme

Role specific training and development

Life Insurance

25 days holiday

Maternity, Paternity and Adoption Leave

Professional fees paid

Bike to work scheme

Long Service Awards

Employee Assistance Programme

Free onsite parking

Blue Light Card

Family days out

Qualifications

• Must be NMC registered.
• Specialised nursing experience preferably within community/clinical nutrition.
• Ability to manage own time and multiple priorities.
• Strong relationship building skills.

Responsibilities

• Work in partnership with teams to ensure effective service.
• Assess and plan nursing and care requirements for patients.
• Act as central point of contact for patient requirements.
• Provide accurate reports regarding patient care.
• Communicate patient updates to nursing teams.
• Support the nursing team with clinical advice.
• Help develop nursing strategy.

Skills

Excellent communication skills

Interpersonal skills

Time management

Relationship building

Education

NMC registration

Specialised nursing experience

Job description

Overview

We are currently looking for a Clinical Account Lead to join our National Nursing team. Reporting to the Clinical Business Manager, you will manage a patient and customer caseload, working as the main point of contact clinical teams, patients, the wider multi-disciplinary teams and internal stakeholders to ensure the ongoing safe clinical management of patients. The role is field-based across our North-East directorate and is full-time Monday - Friday.

Responsibilities

• Work in partnership with the Resource and Capacity Planning Team in line with the company strategy to ensure a safe, efficient and effective service with the appropriate resource in place
• Assess, plan, implement and review the nursing and care requirements of patients
• Act as the ongoing central point of contact for key accounts regarding patient requirements to ensure high levels of customer satisfaction and patient safety, ensuring timely reporting and escalation of clinical concerns
• Provide accurate reports to customers regarding patient care and maintain patient contingency plans in collaboration with clinical teams, utilising national and internal reporting tools
• Provide prompt and clear communications to the relevant nursing teams regarding patient clinical updates, outcomes and actions, in accordance with internal guidelines and policies
• Act as a professional resource to support the nursing team, providing clinical support and advice as required
• Contribute to the development of the nursing strategy as a member of the senior nursing team to deliver against the overall company strategy

Qualifications

• NMC registered
• Specialised nursing experience preferably within community/clinical nutrition
• Ability to manage your own time and multiple priorities
• Excellent communication and interpersonal skills
• Strong relationship building skills

Benefits

• Private healthcare (including GP appointments)
• Healthcare cashback scheme (including dental, optical & alternative therapies)
• Car/car allowance
• Contributory Pension Scheme (rises with service)
• Role specific tailored training and development plan
• Life Insurance (4 x salary, death in service)
• 25 days holiday (rises to 27 after 5 years service) and ability to buy/sell holidays
• Maternity, Paternity and Adoption Leave
• Professional fees paid
• Bike to work scheme
• Long Service Awards
• Employee Assistance Programme
• Free onsite parking and subsidised canteen
• Blue Light Card
• Company funded family days out

Diversity Statement

We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.