Paid Social Technical Account Manager

IDHL Group; Leeds, Manchester; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

IDHL Group is seeking a Paid Social Technical Account Manager to oversee a portfolio of clients and guide junior staff across social media platforms. The successful candidate will bring a mix of creativity, analytical skills, and a strong focus on audience engagement to drive results and meet KPIs in a dynamic environment.

Benefits

26 days holiday plus bank holidays and a birthday lie-in

Hybrid working arrangements

Flexible working scheme

Company pension scheme

Regular company events and awards

Qualifications

• Experience managing social accounts for medium to large clients.
• Strong knowledge in data analysis and audience targeting.
• Exceptional written and verbal communication skills.

Responsibilities

• Manage client social media accounts and campaigns across various platforms.
• Coach and develop junior team members in the department.
• Provide detailed performance reports and strategic recommendations.

Skills

Analytical skills

Organizational skills

Communication

Client management

Time management

Education

Experience in Paid and Organic social roles

Tools

Excel

Google Ads

Microsoft Platforms

Job description

About The Role

Your role as Paid Social Account Manager:

As a Paid Social Technical Account Manager, you’ll play a key role in managing a portfolio of clients across multiple social platforms alongside a variety of budgets. This will combine an audience first approach with creative optimisations off the back of data insight.

In addition to client work, the Paid Social Technical Account Manager is responsible for coaching, mentoring and developing the junior team.

Anyone coming into this role will be supported from a technical point of view and will have the opportunity to help shape the products we use, the way we communicate and how we deliver paid or organic social to our clients.

Main Accountabilities:

• Manage a portfolio of clients paid social and organic social accounts across multiple channels
• Conduct calls with the client and sales to discuss and plan campaigns
• Setup, implement, track and optimise social campaigns across several markets
• Undertake audience research, analysis and strategy
• Complete creative research, analysis and strategy
• Provide cost estimates and ensure robust budget management
• Ad Copy writing and testing
• Prepare and deliver monthly reports & have monthly progress calls with clients
• Analyse social campaign performance and recommend next steps for all reports
• Be responsible for, and targeted on the success of social campaigns and client KPIs
• Be responsible for providing KPI-focused reporting
• Work closely with other teams within the organisation to ensure we deliver consistently across the board.
• Work alongside suppliers and platforms to make sure we are up to date on new products and best practice
• Understand the objectives of, and participate in creating quarterly reports, client decks and future roadmaps in line with the agreed KPI’s
• Delegate tasks to executives on shared accounts

What we'd like you to bring to the role:

Essential

• High levels of organisation, determination and persistence
• The ability to delegate tasks and support executives to make sure all tasks are completed to deadlines
• Have excellent written and verbal communication skills and a strong customer service ethos with the ability to build lasting relationships
• Meticulous attention to detail, a perfectionist with a very analytical mind
• A strong understanding of audience and targeting skills.
• Strong time management skills to ensure deadlines are consistently met and proactively managed
• A strong ability to work within a team and independently.
• A positive, can-do attitude and the ability to seek out opportunities in order to develop your knowledge
• Be a technical point of contact and confidently share knowledge
• Displays exceptional traits of ownership and accountability
• Be a confident presenter – frequently reflect on opportunities to develop and share experience with those more junior
• Considerable experience in a Paid and Organic social role from an agency or in-house position
• Display advanced knowledge of data manipulation, with a clear understanding and application of data downloading, formatting and analysis
• Be able to implement solutions based on advanced knowledge of common metrics within paid and/or Organic social
• A strong knowledge of Excel is essential
• Confidently builds roadmaps and advises on client strategy in line with agreed KPI’s, without guidance or support
• Confidently manages a portfolio of medium to large sized clients delegating tasks appropriately
• Passionate and have a keen drive for the industry e.g. day to day and/or industry changes
• Identify new development opportunities to improve service

Desirable

• Continuously support peers and those more junior
• Mentoring and coaching for less experienced team members
• Work on expansion opportunities across upcoming social platforms
• Be a master of different interfaces such as Google Ads, Microsoft etc

About Us

We’re IDHL.

With over 20 years’ experience under our belt, we’d say we know a thing or two about all things digital.

Our portfolio of services span performance marketing, website development, eCommerce, and data intelligence. But we’re more than just a digital agency; we're our client's key partner in growth.

Joining our performance division, you’ll be part of a team of SEO experts and paid media trailblazers. Working across outreach, technical SEO, digital PR, social media and more – there’s not a part of performance marketing we don’t deliver.

Our superpower is helping ambitious brands accelerate their growth in the digital economy, and we work with some pretty cool clients like Costa, tombola, and Lights4fun.

But what’s in it for you?

Aside from working with some of the best in the business (there are nearly 400 of us across IDHL), we offer a variety of benefits all aimed at making your life that little bit sweeter:

• 26 days holiday plus bank holidays and a birthday lie-in
• Two additional days for wellbeing and a volunteering day
• Additional annual leave purchase scheme or trade leave you don’t use for extra salary
• Hybrid working (a mix of office and home-based for many of our roles)
• Flexible working scheme
• Financial support from Salary Finance and Bippit
• Company pension scheme and health care cash plan
• Private health care dependent on length of service
• Clear training and progression programme
• Free mortgage advice from experts
• Regular company events and awards
• Employee perks portal
• Plus many more, visit our careers page for more details

Invested in your growth.

Personal and professional development are core to life at IDHL. Harnessing potential, we’ll endeavour to support your career aspirations with our training programmes and personalised development plans.

Inclusivity matters to us.

We want our workplace to reflect the diversity of the world we live in. At IDHL, we foster an inclusive environment where every team member feels heard, supported, and valued. We aim to attract, develop, and retain the very best people irrespective of background, beliefs, or personal characteristics.