Paediatric Ward Clerk & Receptionist - Admin & Patient Care

Ashford & St. Peter's Hospitals NHS Foundation Trust; Chertsey; On-site; GBP 21,000 - 26,000; Full time

Job summary

Ashford and St. Peter's Hospitals NHS Foundation Trust is seeking a Ward Clerk for Oak Ward to provide professional front‑facing reception and essential administrative support within a busy inpatient environment.

The role requires accurate data handling, coordination of admissions and discharges, and liaison with nursing staff and other departments to ensure smooth ward operations. A clear commitment to patient confidentiality and courteous patient contact is essential.

Qualifications

• GCSEs (English and Maths) or equivalent.
• Experience in administrative or clerical work in healthcare or customer-facing settings.
• Experience using hospital information systems and data entry.
• Commitment to patient confidentiality and data protection.
• Understanding of ward operations within a hospital.
• NVQ Level 2 or 3 in Business Administration or equivalent.

Responsibilities

• Maintain accurate patient records using hospital information systems.
• Prepare and file patient notes, admissions and discharges.
• Arrange appointments, investigations and follow-ups.
• Provide reception cover and greet patients and visitors.
• Liaise with nursing staff and other departments to coordinate bookings.
• Ensure reception areas are clean, tidy and well maintained.
• Support ward manager with audit gathering and meeting minutes.
• Input data accurately and maintain confidentiality.

Skills

Customer service

Clerical tasks

Data entry

Communication

Education

GCSE English & Maths

NVQ Admin Level 2/3

Tools

Hospital IT systems

Job description

Ashford and St. Peter's Hospitals NHS Foundation Trust is seeking a Ward Clerk for Oak Ward to provide professional front‑facing reception and essential administrative support within a busy inpatient environment.

The role requires accurate data handling, coordination of admissions and discharges, and liaison with nursing staff and other departments to ensure smooth ward operations. A clear commitment to patient confidentiality and courteous patient contact is essential.