PA Manager

Stour Bay Partnership Limited; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Practice Manager to lead their London office on a nine-month contract. This role involves overseeing support teams, driving strategic initiatives, and ensuring high performance standards. The ideal candidate will excel in team management, data analysis, and business development, fostering a collaborative environment. If you are passionate about enhancing team capabilities and delivering exceptional support, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams and delivering high-quality support.
• Strong ability to analyze data and implement improvements.

Responsibilities

• Oversee Practice Support Executives and ensure high performance.
• Lead recruitment processes and promote best practices within the team.

Skills

Team Management

Strategic Planning

Performance Management

Data Analysis

Recruitment

Business Development

Training and Development

Education

Bachelor's Degree

Tools

BigHand

Job description

Practice Manager Job Description

My client is seeking an experienced Practice Manager to join our London office on a nine-month contract. The successful candidate will be responsible for managing support within their respective teams, aligned with practice groups and business services support teams (Practice Support Executives, Administration, Document Production, etc.), ensuring support is provided at the highest level.

Key Responsibilities

1. Management and Strategic Responsibilities:

• Oversee Practice Support Executives (PSE) support delivery and ensure high performance standards.
• Collaborate with the Head of Practice Support on new initiatives.
• Utilize data to understand support, resource, and recruitment needs.
• Proactively pilot new technology and innovative work methods.
• Encourage continuous development of structures and processes.
• Engage in business development initiatives with Practice Group and legal Team Leaders.

Team Management and Development:

• Lead recruitment processes for new support staff.
• Utilize BigHand reporting for insights and improvements.
• Promote best practices and ensure high-quality standards.
• Ensure team members attend relevant training and apply new knowledge.
• Conduct performance reviews, set SMART objectives, and monitor progress.
• Identify and address skill gaps and training needs.
• Handle capability issues and employee relations matters in conjunction with HR.
• Provide PSE support when necessary.

General Approach:

• Ensure technical skills and knowledge meet team requirements.
• Serve as the go-to contact for knowledge and information.
• Lead a motivated support team delivering high-quality services.
• Develop strong communication links with fee earners and partners.
• Exercise confidentiality, discretion, and personal sensitivity.
• Support and build collaborative working relationships within and beyond the team.
• Commit to upskilling teams through regular training sessions.
• Provide real-time developmental feedback to staff.