Overnight Support & Welfare Worker

UK Addiction Treatment Centres; England; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Annual Leave 28 days

Birthday Leave

Blue Light Card

Bupa Wellness Programme

Learning and Development

Company Pension

Rewarding Career

Job summary

UK Addiction Treatment Centres is seeking a Waking Night Support Worker for their Bournemouth centre to ensure the safety, wellbeing and comfort of clients during the night. You will manage welfare observations, assist with medication processes where trained, and act as primary on-call contact during your shift.

Role requires compassionate, professional conduct, strong communication, and the ability to work independently overnight, including weekends and bank holidays.

Qualifications

• Previous experience supporting vulnerable adults within healthcare, social care, support work or a similar people-focused environment.
• Good understanding of safeguarding, confidentiality and professional boundaries.
• Ability to work independently overnight while remaining alert and responsive to client needs.
• Strong communication skills and the confidence to respond to challenging situations.
• Good organisational skills and the ability to maintain accurate written and digital records.
• A compassionate, patient and non-judgemental approach.
• Flexibility to work waking night shifts, including weekends and bank holidays.

Responsibilities

• Overnight Client Support: Provide compassionate, person-centred care to individuals undergoing detoxification, promoting a safe and restful overnight environment.
• Welfare Monitoring: Complete regular welfare checks and observations in accordance with individual care plans, promptly escalating concerns.
• Medication Support: Assist with medication handovers, stock checks and administration in accordance with MAR charts, where trained and authorised.
• On-Call Responsibilities: Operate the primary on-call phone, respond to concerns from clients in community houses, conduct welfare checks and attend properties when required.
• Safeguarding and Risk Management: Recognise and report safeguarding concerns, monitor changes in client presentation and contribute to individual risk management plans.
• Accurate Record Keeping: Maintain clear, accurate and confidential client records, including welfare observations, daily updates and shift handovers.
• Admissions and Transfers: Support clients with admissions, discharges and transfers to community houses when required.
• Health and Safety: Complete routine safety and security checks, ensuring the centre remains safe and compliant with procedures.
• Maintaining the Environment: Support overnight cleaning, laundry and preparation duties to ensure the centre is welcoming and ready for the following day.
• Team Collaboration: Communicate effectively with colleagues, reporting concerns and providing detailed handovers to the incoming team.

Skills

Safeguarding

Confidentiality

Communication

Organisational skills

Overnight work

Empathy

Job description

UK Addiction Treatment Centres is seeking a Waking Night Support Worker for their Bournemouth centre to ensure the safety, wellbeing and comfort of clients during the night. You will manage welfare observations, assist with medication processes where trained, and act as primary on-call contact during your shift.

Role requires compassionate, professional conduct, strong communication, and the ability to work independently overnight, including weekends and bank holidays.