Overnight Receptionist — Luxury Resort

The Belfry Hotel and Resort; Sutton Coldfield; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free onsite parking

Complimentary meals during shifts

Discounts across the resort

Cycle2Work scheme

The Belfry Campus training

Job summary

The Belfry Hotel & Resort is seeking a Night Team Receptionist to join our front desk in Sutton Coldfield. This zero-hours role covers overnight shifts from 10 pm to 6:30 am, offering 16 hours across two days per week on a flexible pattern.

You will check guests in and out, register valuables, issue keys, and deliver warm, proactive service to every guest. Opera experience is helpful but not required; hotel background is preferred.

Qualifications

• Excellent customer service skills with a genuine desire to deliver exceptional experiences to each and every guest.
• Hotel experience preferred but not required.
• Experience with Opera is preferred but not essential.

Responsibilities

• Ensure the efficient running of reception on a daily basis.
• Register guests into the hotel and check them out, deposit valuables into
• Issue guests keys ensuring that the hotel policy is adhered to
• Provide excellent guest service, resolving problems when they arise and identifying opportunities to make guests’ experiences memorable and enjoyable

Skills

Customer service

Guest focus

Communications

Tools

Opera

Job description

The Belfry Hotel & Resort is seeking a Night Team Receptionist to join our front desk in Sutton Coldfield. This zero-hours role covers overnight shifts from 10 pm to 6:30 am, offering 16 hours across two days per week on a flexible pattern.

You will check guests in and out, register valuables, issue keys, and deliver warm, proactive service to every guest. Opera experience is helpful but not required; hotel background is preferred.