Overnight Mental Health Crisis Recovery Worker

Turning Point; Whitefield; On-site; GBP 17,000 - 22,000; Full time

Benefits offered by this job

31 days' paid holiday

Total reward package

Job summary

Turning Point is extending its Recovery Lounge in Manchester to provide overnight support for adults experiencing mental health crises. The Overnight Recovery Worker will help triage, support emotional distress, and work with teams to empower service users toward positive next steps.

The role emphasizes compassionate, person-centred care in a night-time service, with a strong focus on documentation, GDPR compliance, and collaborative working with partner agencies.

Qualifications

• Experience in mental health, health and social care, or related support work.
• A relevant qualification, lived experience, or strong personal interest in mental health.
• Ability to stay calm and professional in challenging situations.
• Strong communication, interpersonal and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Genuine desire to support people to achieve positive outcomes.
• Empathetic, patient, non-judgemental and supportive approach.

Responsibilities

• Provide compassionate, recovery-focused support to individuals in crisis.
• Assist with triage, risk assessments, safety planning and de-escalation.
• Create a safe, welcoming environment for all service users.
• Support service users to identify positive next steps for recovery.
• Maintain accurate and timely records in line with GDPR and policy.
• Collaborate with colleagues and partner agencies for best outcomes.
• Assist with general duties to maintain a comfortable environment.

Skills

Mental health experience

Calm under pressure

Strong communication

Prioritisation

Empathy and listening

Problem solving

Education

Relevant qualification / lived experience in mental health

Job description

At Turning Point, we support people across the UK with mental health needs, helping them achieve positive outcomes and live more independent lives. As an Overnight Recovery Worker, you'll play a vital role in supporting people experiencing a mental health crisis, providing compassionate, person-centred support when they need it most.

About the Service

Our Recovery Lounge in Manchester was first commissioned in 2021 and has provided vital evening support to people across the city for the past five years. During this time, we have developed a strong track record of supporting people in mental health crisis who are seeking immediate support.

Due to the success of the service, we are now extending our opening hours to provide overnight support. This exciting new project is initially funded for 12 months, with a further two years of funding already earmarked subject to successful delivery. We are now recruiting a dedicated team to help shape and deliver this enhanced service.

The Role

As an Overnight Recovery Worker, you'll be at the heart of the service, supporting people who may be experiencing emotional distress or a mental health crisis. Working in an environment where no two shifts are the same, you'll help create a safe, welcoming and supportive space where people feel listened to, understood and empowered to move forward.

You’ll work alongside colleagues to triage and risk assess individuals accessing the service, provide crisis de‑escalation support, and help service users explore positive next steps as part of their recovery journey.

Key Responsibilities

• Provide compassionate, recovery‑focused support to individuals experiencing a mental health crisis.
• Assist with triage, risk assessments, safety planning and crisis de‑escalation.
• Create a safe, welcoming and supportive environment for all service users.
• Support individuals to make informed choices and identify positive next steps for their recovery.
• Maintain accurate and timely records in line with GDPR and organisational requirements.
• Work collaboratively with colleagues and partner agencies to ensure the best outcomes for service users.
• Contribute to the smooth running of the service, including general housekeeping duties to maintain a comfortable and welcoming environment.

We're looking for passionate, resilient and empathetic individuals who are committed to supporting people with mental health needs.

Qualifications

• Experience working within mental health, health and social care, or a related support environment.
• A relevant qualification, lived experience, or a strong personal interest in mental health and wellbeing.
• The ability to remain calm and professional in challenging situations.
• Strong communication, interpersonal and problem‑solving skills.
• The ability to manage competing priorities and respond effectively in a fast‑paced environment.
• A genuine desire to support people and help them achieve positive outcomes.
• Most importantly, you'll be someone who enjoys working with people, listens without judgement, and can demonstrate empathy, patience and understanding when supporting those experiencing an acute mental health crisis.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer.

We run all of our services on a not‑for‑profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career - we want to support you in every way we can with our total reward package.

• You will get 31 days' paid holiday a year, increasing with each year of service up to 33 days.
• Plus the option to buy additional holidays and spread the cost.