Overnight Hotel Assistant

The Nici; United Kingdom; Remote; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive salary

Staff discounts

Training opportunities

Career progression

Meals on duty

Job summary

THE NICI Collection is seeking an Overnight Hotel Assistant to support operations during the quieter hours overnight. This role involves ensuring excellent guest service while maintaining security and organization for the hotel.

Ideal candidates will possess good communication skills and a dependable, friendly approach. Responsibilities include assisting guests, monitoring the hotel, and ensuring cleanliness.

Qualifications

• Dependable and approachable with a pride in doing a good job.
• Comfortable working independently and making decisions.
• Experience in hospitality or customer service is preferred.

Responsibilities

• Provide guest support throughout the night and respond to requests.
• Assist with late arrivals and early departures efficiently.
• Monitor the hotel, addressing any unusual or unsafe situations.
• Maintain cleanliness in communal areas.
• Prepare the hotel for the morning team.
• Support room and event setups as needed.

Skills

Customer service

Attention to detail

Communication skills

Independence

Job description

About THE NICI Collection

THE NICI Collection is a luxury lifestyle hotel group inspired by some of the world's most iconic destinations, bringing exceptional hospitality, outstanding food and drink, and unforgettable guest experiences to some of the UK's most desirable locations.

What began with THE NICI Bournemouth, our flagship hotel inspired by Miami's South Beach, has grown into an exciting collection of destination-led properties. In June 2026, the collection expanded with the opening of THE NICI Newquay, inspired by Italy's Amalfi Coast, and THE NICI New Forest, inspired by the luxury and charm of the Hamptons.

This is an exciting time to join THE NICI Collection as we continue to grow and develop our properties and our teams.

The Opportunity

We are looking for an Overnight Hotel Assistant to join our team and take responsibility for supporting the hotel during the quieter overnight hours.

This is a varied position that combines guest interaction with practical hotel duties. You will be one of the key team members on site overnight, helping to ensure guests receive the support they need while keeping the hotel organised, secure and prepared for the following day.

You will work closely with the wider hotel team and will need to be comfortable using your own initiative, particularly when dealing with situations independently during the night.

What You'll Be Doing

Your shift will involve a mixture of guest service and operational duties, including:

• Looking after guests throughout the night and responding to requests in a professional and helpful manner.
• Assisting with late arrivals and early departures, including providing information and practical support where needed.
• Keeping an eye on the hotel overnight and reporting anything unusual, unsafe or requiring attention.
• Carrying out checks of guest and public areas during the shift.
• Helping to maintain clean, tidy and presentable communal areas.
• Preparing selected areas of the hotel ready for the morning team.
• Supporting with room, event or meeting space set-ups when required.
• Recording and reporting any incidents, maintenance issues or guest concerns.
• Following hotel procedures relating to security, fire safety, emergencies and health and safety.
• Working alongside the Night Manager and other departments to ensure a smooth overnight operation.
• Completing other reasonable overnight duties to support the hotel.

What We're Looking For

We're looking for someone who is dependable, approachable and takes pride in doing a job well.

You will ideally have:

• A naturally helpful and friendly approach to guests and colleagues.
• The confidence to work independently and make sensible decisions.
• Good attention to detail and the ability to stay organised throughout your shift.
• A calm approach when dealing with unexpected situations.
• Good communication skills.
• A strong sense of responsibility and reliability.
• Previous hotel, hospitality, security or customer service experience would be an advantage, but full training will be provided for the right person.
• The flexibility to work overnight, including weekends and bank holidays.

Why Join THE NICI?

This is an opportunity to join a growing hotel group where there are opportunities to develop your skills and progress your career.

As part of the team, you will receive:

• Competitive salary plus service charge.
• Staff discounts across THE NICI Collection.
• Training and development opportunities.
• Opportunities for career progression as the collection continues to grow.
• Meals on duty.

If you enjoy working independently, take pride in providing great service and would like to be part of a team that keeps the hotel running smoothly around the clock, we'd love to hear from you.

Compensation: To be discussed