Overnight Guest Services & Security Porter

Cairndale Hotel; Dumfries; On-site; GBP 18,000 - 22,000; Part time

Job summary

Cairndale Hotel in Dumfries is looking for a Night Porter to enhance guest experience and ensure security during overnight hours. This part-time role involves greeting guests, conducting security patrols, and providing assistance with room service.

The ideal candidate should possess excellent communication skills, previous experience in hospitality, and availability for overnight shifts. Join us at our family-run establishment and be part of a team dedicated to customer satisfaction.

Qualifications

• Previous experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to remain calm and composed under pressure.
• Basic computer proficiency for handling administrative tasks.
• Physical fitness to perform regular patrols and lift/move heavy objects if required.
• Availability to work overnight shifts, including weekends and holidays.

Responsibilities

• Greet guests during late hours and assist with check‑ins and check‑outs.
• Maintain a vigilant presence throughout the property and monitor for safety hazards.
• Conduct regular patrols to identify and address maintenance issues.
• Facilitate room‑service orders for guests, ensuring timely delivery.
• Act as a first responder to emergencies and follow emergency procedures.
• Perform various administrative duties, including updating guest records.
• Foster positive relationships with guests by anticipating their needs.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Physical fitness

Job description

Cairndale Hotel in Dumfries is looking for a Night Porter to enhance guest experience and ensure security during overnight hours. This part-time role involves greeting guests, conducting security patrols, and providing assistance with room service.

The ideal candidate should possess excellent communication skills, previous experience in hospitality, and availability for overnight shifts. Join us at our family-run establishment and be part of a team dedicated to customer satisfaction.