Overnight Guest Experience Lead | 4-on/4-off

Mhdv; Bicester; On-site; GBP 31,000 - 33,000; Full time

Benefits offered by this job

Meals on duty

Annual pay review

4 on/4 off shifts

Staff room discounts

Job summary

Malmaison Birmingham is seeking a Night Manager to oversee hotel operations from sundown to sunrise, ensuring guest expectations are met and brand standards are maintained.

You will lead a hands-on team during night hours, manage guest satisfaction, coordinate with Front Office and other departments, and support internal development within Malmaison. The role offers a competitive salary, 4 on/4 off shifts, meals on duty, and discounted staff rates.

Responsibilities

• Oversee hotel operations during night hours from sundown to sunrise.
• Manage guest expectations and ensure brand standards are maintained.
• Lead and support a hands-on night shift team and coordinate with Front Office.

Job description

Malmaison Birmingham is seeking a Night Manager to oversee hotel operations from sundown to sunrise, ensuring guest expectations are met and brand standards are maintained.

You will lead a hands-on team during night hours, manage guest satisfaction, coordinate with Front Office and other departments, and support internal development within Malmaison. The role offers a competitive salary, 4 on/4 off shifts, meals on duty, and discounted staff rates.