Night Manager — Elevate Guest Experience & Standards

Malmaison Belfast; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Job summary

Malmaison Birmingham is seeking a Night Manager to oversee the hotel from sundown to sunrise. This hands-on role focuses on guest expectations and maintaining brand standards, reporting to the Front Office Manager.

You will be part of a team delivering celebrity service with a focus on food, wine and cocktails, with a pathway for progression through internal development and Onwards and Upwards opportunities.

Qualifications

• Oversees hotel operations during night shift.
• Delivers guest service aligned with Malmaison standards.

Responsibilities

• Oversees the running of the hotel from sundown to sunrise.
• Manages guest expectations and ensures the brand standards are maintained.
• Reports to the Front Office Manager.

Job description

Malmaison Birmingham is seeking a Night Manager to oversee the hotel from sundown to sunrise. This hands-on role focuses on guest expectations and maintaining brand standards, reporting to the Front Office Manager.

You will be part of a team delivering celebrity service with a focus on food, wine and cocktails, with a pathway for progression through internal development and Onwards and Upwards opportunities.