Overnight Complex Lives Coordinator – Winter Shelter

Happy Days; Halifax; Hybrid; GBP 18,000 - 25,000; Part time

Job summary

Happy Days in Halifax is seeking a Complex Lives Coordinator for the Winter Shelter to provide overnight support, promoting safety, dignity and wellbeing for residents with a trauma-informed, high-tolerance harm reduction approach.

You will respond to residents’ needs, monitor risks, maintain a safe environment and work as part of a team to ensure a smooth and compassionate night‑time service continues to run.

Qualifications

• Experience supporting adults experiencing homelessness or complex needs.
• Compassionate, non-judgemental approach.
• Knowledge of trauma-informed practice and harm reduction.
• Ability to work overnight in a team and maintain boundaries.
• Experience in homelessness services or emergency accommodation.
• Knowledge of substance use and mental health needs.
• Qualification in Housing/Health and Social Care.
• Basic IT skills and electronic case management experience.

Responsibilities

• Support residents to access and maintain accommodation.
• Maintain a safe, clean, welcoming environment and report issues.
• Assist residents with practical needs and referrals.
• Follow referrals, welfare checks and overnight security procedures.
• Complete housing and rehabilitation referrals promptly.
• Help residents access laundry and clothing-care skills.
• Build respectful, trauma-informed supportive relationships.
• Respond to safeguarding concerns and escalate when needed.
• Document incidents and handovers accurately.
• Collaborate with partners across housing, health and social care.

Skills

Compassionate

Non-judgemental

Trauma-informed

Harm reduction

Overnight teamwork

Communication

Record-keeping

Professional boundaries

Education

Housing, Health and Social Care qualification

Tools

Electronic case management systems

Job description

Happy Days in Halifax is seeking a Complex Lives Coordinator for the Winter Shelter to provide overnight support, promoting safety, dignity and wellbeing for residents with a trauma-informed, high-tolerance harm reduction approach.

You will respond to residents’ needs, monitor risks, maintain a safe environment and work as part of a team to ensure a smooth and compassionate night‑time service continues to run.