Outreach Worker (London)

Recovery Focus; Greater London; On-site; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Pension scheme

Life assurance

Don’t miss out benefits

Job summary

Waythrough is seeking an Outreach Worker for London to deliver community outreach services and support adults facing barriers to access. The role involves working across GP hubs, supported accommodation, and clients’ homes, applying person-centred care, needs assessments, and risk management plans to promote independent, sustained recovery.

You will collaborate with local agencies, attend multi-agency meetings, and help with signposting, education, training, and healthier lifestyles.

Qualifications

• Ability to deliver person-centred support to individuals with complex needs.
• Experience or understanding of outreach work within community settings.
• Strong communication and relationship-building skills.
• Ability to work collaboratively with multi-agency partners.
• Knowledge of safeguarding procedures for vulnerable adults and children.
• Good organisational skills and ability to manage case records effectively.
• Commitment to continuous professional development and learning.

Responsibilities

• Deliver outreach services in a range of community settings, including GP hubs, supported accommodation, and service users’ homes.
• Support the Project Manager and team in providing high-quality, person-centred care.
• Carry out needs assessments and develop support and risk management plans.
• Help service users live independently and work towards sustained recovery.
• Support tenancy sustainment and stability.
• Work with local agencies to address anti-social behaviour and improve engagement with services.
• Attend multi-agency meetings and collaborate with stakeholders.
• Promote the service, receive referrals, and provide signposting advice.
• Encourage service users to engage in education, training, and healthier lifestyles.
• Maintain accurate case records and update management systems.]
• What We’re Looking For includes: Ability to deliver person-centred support to individuals with complex needs; Experience or understanding of outreach work within community settings; Strong communication and relationship-building skills; Ability to work collaboratively with multi-agency partners; Knowledge of safeguarding procedures for vulnerable adults and children; Good organisational skills and ability to manage case records effectively; Commitment to continuous professional development and learning; Understanding of working within policies, procedures, and relevant legislation; Passion for supporting individuals to achieve independence and positive outcomes.

Skills

Communication skills

Relationship-building

Multi-agency collaboration

Safeguarding knowledge

Organisational skills

Person-centred support

Job description

Outreach Worker (London) Location: HAGA, Seven Sisters Working Hours: 37 hours Contract Type: Permanent, full time Monday to Friday Salary: £28,487 - £34,730 per annum

About the Role

Haringey Advisory Group on Alcohol (HAGA) is part of the drug and alcohol service in Haringey, delivered by Waythrough. Waythrough was launched in October 2024 following the merger of Humankind and Richmond Fellowship. Its vision is to break down barriers that prevent people from accessing the support they need to live a life they value. The organisation works across mental health, drug and alcohol services, housing, and related support, tackling poverty and disadvantage in communities. With nearly 200 services across England and around 3,500 staff and volunteers, Waythrough supports approximately 125,000 people each year. The role involves working as part of a wider team to deliver outreach services for adults who face barriers in accessing drug and alcohol support, taking services directly into the community.

What You’ll Do

• Deliver outreach services in a range of community settings, including GP hubs, supported accommodation, and service users’ homes
• Support the Project Manager and team in providing high-quality, person-centred care
• Carry out needs assessments and develop support and risk management plans
• Help service users live independently and work towards sustained recovery
• Support tenancy sustainment and stability
• Work with local agencies to address anti-social behaviour and improve engagement with services
• Attend multi-agency meetings and collaborate with stakeholders
• Promote the service, receive referrals, and provide signposting advice
• Encourage service users to engage in education, training, and healthier lifestyles
• Maintain accurate case records and update management systems

What We’re Looking For

• Ability to deliver person-centred support to individuals with complex needs
• Experience or understanding of outreach work within community settings
• Strong communication and relationship-building skills
• Ability to work collaboratively with multi-agency partners
• Knowledge of safeguarding procedures for vulnerable adults and children
• Good organisational skills and ability to manage case records effectively
• Commitment to continuous professional development and learning
• Understanding of working within policies, procedures, and relevant legislation
• Passion for supporting individuals to achieve independence and positive outcomes

About Waythrough

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

What We Offer

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
• Pension scheme with 4.5% employer contribution, matched up to 6.5%
• Life assurance (3× annual salary)
• Enhanced sick pay and family-friendly pay
• Birthday leave and the option to buy up to 5 extra days’ annual leave
• Professional fee reimbursement for relevant qualifications
• 24/7 online GP access and Employee Assistance Programme
• Recognition and long service awards via our Way to Go and Aspirations portals
• £500 Recommend a Friend bonus
• Cycle to Work scheme and Credit Union membership
• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility

Waythrough is proud to be an equal opportunities employer.

We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support.

We have signed up to the Disability Confident Scheme - all applicants are welcome, and adjustments can be made to enable fair participation.

If you need adjustments or support to apply, please email our recruitment team: [e-mail]

Closing Date

Closing Date: 2026-10-13

Waythrough launched in October 2024 following the merger of Humankind and Richmond Fellowship. In April 2026, Aquarius, our former subsidiary partner, merged with Waythrough. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support. We have 260 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 130,000 people.