Outreach Worker

Premier; Greater London; Hybrid; GBP 34,000 - 37,000; Full time

Benefits offered by this job

Pension scheme

Health plan

25 days annual leave

Job summary

Single Homeless Project in London ( Camden ) is hiring an Outreach Worker on a full-time, permanent basis. The role supports people sleeping rough or at risk, delivering street outreach and hub-based services across a 7-day rota.

Salary starts at £34,127.11 and rises to £36,947.49 per year, with a strong commitment to dignity and progression. You’ll work in a fast-moving, Compassionate team, building relationships, assessing risk and coordinating practical support to move people towards safety

Qualifications

• Experience in outreach or homelessness services preferred.
• Trauma-informed approach and ability to handle complex situations.
• Flexibility to work a 7-day rota including early mornings, evenings and weekends.

Responsibilities

• Conduct street outreach and hub-based support to people experiencing homelessness.
• Build trusting relationships and carry out trauma-aware assessments.
• Coordinate practical support to help individuals access housing, services and longer-term stability.

Job description

21 Oct, 2026# Outreach Worker£34,127 - £36,947 yearly* CV-Library* London, Greater London, United KingdomPermanent Charity### Job DescriptionSingle Homeless Project has an opportunity for an Outreach Worker to join and work in our team based in Camden. You will join us on a full time, permanent basis and in return, you will receive a competitive salary starting at £34,127.11 and rising incrementally to £36,947.49 per annum.About the Outreach Worker role:At the heart of Camden’s response to street homelessness, the Rough Sleeping Outreach & Hub Service works across streets, transport hubs and a central support hub to ensure that no one is left facing rough sleeping alone. This is an integrated, borough-wide service focused on early engagement, reducing harm and supporting people to move away from the streets towards safety, accommodation and longer-term stability.As an Outreach Worker, you’ll be a consistent and trusted presence for people sleeping rough or at risk of rough sleeping. Working flexibly across street outreach and hub-based support on a rota basis, you’ll build meaningful relationships, carry out trauma-aware assessments and coordinate practical support that helps people take their next steps.You’ll work within a 'No Wrong Door' approach, supporting people wherever and however they engage. That might mean meeting someone early in the morning on outreach, supporting them to access the hub later that day, or working alongside partners to remove barriers that have kept them excluded in the past.This is a role with variety, challenge and real impact. You’ll respond to complex situations, manage risk thoughtfully, and support people through moments of crisis and change. The work can be unpredictable and includes early, late and weekend shifts as part of a 7-day rota – but you won’t be doing it alone. You’ll be supported through reflective practice, supervision and training, as part of a skilled, compassionate and determined team.If you’re motivated by persistence, partnership and meaningful outcomes, this is a chance to grow your skills while helping others move forward with dignity and hope.About you:You’re motivated by helping people move away from harm and towards stability. You understand that progress isn’t always linear, and you bring patience, persistence and empathy to your work.You use a trauma-informed, strengths-based approach and can stay calm and professional when situations are complex. You balance compassion with clear boundaries and use your judgement to manage risk and safeguarding effectively.You work well in a fast-moving environment. You can manage competing priorities, work independently in the community and keep clear, accurate records that support continuity and accountability.You value partnership and collaboration. You’re confident working alongside housing, health, substance use and community safety services to deliver joined-up support and meaningful outcomes.You’re flexible and reliable, and comfortable working across a rota that includes early and late shifts, evenings and weekends. You’re open to working both on outreach and within a hub setting, adapting to service need while keeping people at the centre of what you do.About Us:We’re London’s leading homelessness charity – and we get things done. In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we’re not shying away. We’re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up. We’re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own. Joining Single Homeless Project means joining a team that’s bold, compassionate and determined to do better for the people we support and for each other. You’ll work alongside colleagues with lived experience, in a space that’s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable. We’re not perfect, but we’re real. We listen. We learn. And we push forward, together. Because this isn’t just a job. It’s a chance to lead with empathy, spark change, and help build a London where no one is left behind.Our attractive benefits package includes:A salary increase after successfully completing six month's probationary periodA 37.5 hour working week including flexible working hours (core hours are 10am – 4pm) in non-accommodation services25 days annual leave, increasing annually to the maximum 30 days (plus paid Bank Holidays),A contributory pension scheme: Single Homeless Project will contribute the equivalent of 5% of your annual salaryStaff Health Cash Plan and discounts schemeComprehensive and integrated training programme designed specifically to develop the skills and knowledge involved in our workClosing date: Tuesday 3rd November at midnightInterview date: Thursday 12th, Monday 16th and Thursday 19th November at SHP Head Office in Kings CrossThis post will require an Enhanced DBS check (processed by SHP) for the successful applicant.Please note applications are reviewed for AI use in application questions. Applications with insufficient/without current right to work or requiring sponsorship will not be accepted for this role. Don’t miss out on this great opportunity to join the Single Homeless Project team – please click ‘apply’ now to become our Outreach Worker - we'd like to hear from you!Single Homeless Project is actively committed to equal opportunities and the promotion of diversity and inclusion, in all of our services and workplaces. We are also Disability Confident Committed and are IIP Silver accredited