Outreach Support Worker

Moxie People; Newport; On-site; GBP 12,000 - 18,000; Full time

Job summary

Moxie People in Newport is seeking an Outreach Support Worker to deliver trauma-informed, person-centred support within a Psychologically Informed Environment (PIE). You will assess needs, develop action plans, collaborate with housing teams, health services, and police, and help clients achieve independence.

This role offers a temporary contract with varied day shifts. Applicants should have sector knowledge, strong communication and IT skills, safeguarding experience, and be willing to travel

Qualifications

• Experience addressing the needs of homeless and vulnerable clients.
• Strong written and verbal communication; proficient IT skills.
• Ability to manage a busy workload, pay attention to detail and make decisions under pressure.
• Commitment to safeguarding, compassion, integrity and teamwork.
• Must be a driver for the outreach element across Newport.
• DBS on the update service is essential for a quick start.

Responsibilities

• Conduct initial assessments and risk management plans using a trauma-informed approach.
• Develop and regularly review tailored client support plans to maximise entitlements.
• Liaise with Local Authority housing teams, health services, and police for holistic care.
• Facilitate client engagement meetings and help design in-house support programmes.
• Maintain accurate real-time client records and contribute to KPIs.
• Delegate tasks to Assistant Support Workers and participate in duty rotas.

Skills

Sector knowledge

Problem solving

Communication skills

Teamwork

Outreach driving

DBS update service

IT skills

MS Office

Client databases

Education

NVQ Level 3 in Social Care/Housing

Tools

Microsoft Office

Client databases

Job description

Job Title: Outreach Support Worker

Sector: Homelessness & Supported Housing

Location: Newport (City Centre)

Type: Temporary contract

Hours: Various day shifts 40 hours per week, 4 week rolling rota

Empower Lives & Drive Positive Transformation

Are you a motivated and dynamic outreach support worker? Passionate about supporting vulnerable individuals to achieve lasting, positive change?

Our client is seeking a dedicated Support Worker to deliver high-quality, trauma-informed support. In this inspirational role, you will work within a Psychologically Informed Environment (PIE) to help clients address complex support needs, build independence, and transition toward sustainable, fulfilling lifestyles.

Week 1: 8.30am to 5pm

Week 2: 8am to 4pm

Week 3: 11.30am to 8pm

Week 4: 8am to 4.30pm

Important: Monday to Friday with one weekend per month.

What Will You Be Doing?

• Person-Centred Support: Conduct comprehensive initial assessments and risk management plans within contractual time-frames using a trauma-sensitive approach.
• Goal-Oriented Action Plans: Develop, update, and regularly review tailored client support plans to help individuals achieve their goals and maximise benefit entitlements.
• Multidisciplinary Collaboration: Liaise with external organisation Local Authority housing teams, health services, community mental health teams, drug/alcohol teams, and police to arrange holistic care.
• Participation & Group Work: Facilitate client engagement meetings and collaborate with colleagues to design and deliver in-house support programmes.
• Data & Compliance: Maintain accurate, real-time client records using bespoke web-based client management systems and contribute toward key performance indicators (KPI's).
• Team Coordination: Delegate tasks to Assistant Support Workers and participate in duty management rotas when required.

What Are We Looking For?

Essential Criteria:

• Sector Knowledge: Understanding of key support needs facing homeless and vulnerable clients, as well as welfare benefits and supported housing funding.
• Problem Solving & Decision Making: Proven ability to manage a busy workload, pay close attention to detail, and make sound decisions under pressure.
• Communication & IT Skills: Excellent written and verbal communication skills, paired with proficiency in IT (Microsoft Office, email, and client databases).
• Teamwork & Values: Ability to work collaboratively, adhere to safeguarding protocols, promote diversity, and uphold strong values of compassion, integrity, accountability, respect, and boldness.
• You will need to be a driver for the outreach element across Newport
• DBS on the update service is essential for a quick start

Desirable Criteria:

• NVQ Level 3 (or equivalent) in Social Care, Housing, or a related field.
• Previous experience working within a supported housing environment.
• Awareness of local housing markets, homelessness policy, and valid First Aid certification.

Why Join Us?

You will be part of a purpose-driven, supportive team dedicated to transforming lives. We offer continuous professional development, formal supervision, and active learning opportunities to support your growth in the sector.

How to Apply

If you are resilient, compassionate, and ready to guide individuals toward safe, independent futures, we would love to hear from you!

Get in touch with Moesha or Keeran @ Moxie People for an informal chat or submit your CV to apply.

Job: Outreach Support Worker

Type: Temporary / Full time hours

Location: Newport

Code: INDHV