Outreach Manager (Compliance & Service Delivery) (Fixed term)

University of East Anglia; Norwich; On-site; GBP 38,000 - 46,000; Full time

Job summary

The University of East Anglia seeks an Outreach Manager to ensure legal compliance in outreach activities aimed at underrepresented groups. This fixed-term full-time role involves project management, data compliance, and leadership in service delivery, with flexible working options encouraging applications.

Benefits

44 days annual leave including Bank Holidays

Flexible working options available

Robust benefits package

Qualifications

• Demonstrable experience in supervision within service delivery.
• Experience in project management with multiple stakeholders.
• Strong understanding of data protection legislation.

Responsibilities

• Lead on GDPR and data compliance across the department.
• Oversee student data collection and reporting systems.
• Manage service delivery teams focusing on administration and support.

Skills

Line management

Project management

Data protection knowledge

Risk management

Job description

Salary on appointment will be £38,249per annum with an annual increment up to £45,413per annum.

An opportunity has arisen for an Outreach Manager (Compliance & Service Delivery) to Join the Outreach team within the Recruitment, Outreach and Events department on a fixed term basis.

The Outreach team are responsible for delivering programmes and activities for students from underrepresented and/or disadvantaged groups, with a view to building knowledge, confidence and attainment across our region.

You will focus on ensuring that the activities delivered by UEA’s outreach team are legally compliant, well supported by strong administrative support and underpinned by robust systems, policies and reporting.

Key areas of responsibility include leading on GDPR, data compliance and risk assessments across the department, oversight of student data collection and reporting systems/processes to establish evidence of impact of Outreach activities and managing two service delivery teams focusing on administration & operational support and UEA’s large student worker scheme.

You will have demonstrable experience of:

• Line management or supervision of staff, particularly in a service delivery environment
• Project management involving multiple stakeholders
• Implementing processes/systems for use by teams across an organisation

Along with:

• A strong working knowledge of data protection legislation
• Working knowledge of the importance of risk management
• An interest in promoting, and broadening access to higher education for those from underrepresented groups

This full-time post is available on a fixed termbasis from 4 August 2025 to 26 June 2026.

This post is exempt from the Rehabilitation of Offenders Act 1974. Appointment will be subject to a criminal record check at Enhanced level from the Disclosure and Barring Service, including a check of the Child Barred List. It is an offence to apply for this role if you are barred from engaging in regulated activity relevant to children.

UEA offers a variety of flexible working options and although this role is advertised on a full-time basis, we encourage applications from individuals who would prefer a flexible working pattern including annualised hours, compressed working hours, part time, job share, term-time only and/or hybrid working. Details of preferred hours should be stated in the personal statement and will be discussed further at interview.

Further information on our great benefits package, including 44 days annual leave inclusive of Bank Holidays and additional University Customary days can be found on our benefits page.

Closing date: 2 July 2025

The University holds an Athena Swan Silver Institutional Award in recognition of our advancement towards gender equality.

£38,249 per annum with an annual increment up to £45,413 per annum.