Outreach Executive

Office Angels; Northampton; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Uncapped commission

Hybrid after probation

Training & development

Career progression

Friendly team environment

Job summary

Office Angels is seeking an Outreach Executive in Towcester to drive venue bookings, generate leads, and engage supporters across the UK. You’ll combine relationship building with proactive outreach to help charities reach fundraising objectives.

Role involves outbound calls, CRM management and delivering excellent customer service while meeting activity and target goals; hybrid working available after probation. Training and progression opportunities are included.

Qualifications

• Experience in sales, telesales, fundraising or related phone-based roles.
• Excellent verbal communication and interpersonal skills.
• Confident and professional telephone manner.
• Strong relationship-building and rapport-creation skills.
• Ability to work independently and as part of a team.

Responsibilities

• Make outbound calls to venues and decision-makers across the UK.
• Build strong relationships with venue contacts and stakeholders.
• Promote charity missions and secure bookings and fundraising opportunities.
• Maintain accurate CRM records.
• Deliver exceptional customer service and achieve targets.
• Ensure GDPR and data protection compliance.

Skills

Sales

Telesales

Lead generation

Customer service

Recruitment

Telephone outreach

Relationship building

Time management

Interpersonal skills

Target driven

Education

N/A

Tools

CRM systems

Microsoft Office

Job description

Outreach Executive

Location: Towcester

Salary: Basic Salary + Uncapped Commission

Job Type: Permanent

Hybrid Working: Available following successful completion of probation

Our client is looking for an enthusiastic and driven Outreach Executive to join their growing team in Towcester. This is a fantastic opportunity to combine relationship building, business development and supporter engagement whilst working with charities and purpose-led organisations across the UK.

As an Outreach Executive, you'll play a key role in helping clients raise awareness, increase engagement and achieve fundraising objectives through proactive telephone outreach. Whether securing venue bookings, generating leads or engaging supporters, you'll be at the heart of successful campaigns.

Key Responsibilities

Venue Booking & Outreach

• Make outbound calls to venues and decision-makers across the UK.
• Build strong relationships with venue contacts and key stakeholders.
• Promote charity missions and fundraising campaigns professionally.
• Secure venue bookings and fundraising opportunities for charity clients.
• Maintain accurate and up-to-date CRM records.

Lead Generation & Business Development

• Research and identify new opportunities for client campaigns.
• Generate qualified leads through structured outreach activity.
• Gather valuable information and feedback from prospects.
• Support wider business development initiatives.

Supporter Engagement

• Conduct welcome and stewardship calls on behalf of charity clients.
• Provide a positive and professional experience for supporters.
• Collect survey responses, feedback and campaign insights.
• Represent client organisations in line with their values and objectives.

General Responsibilities

• Deliver exceptional customer service on every interaction.
• Achieve agreed activity, conversion and performance targets.
• Work collaboratively within the team whilst remaining self-motivated.
• Ensure compliance with GDPR and data protection requirements.
• Contribute ideas and feedback to improve campaign performance.

Skills & Experience Required

• Previous experience in sales, telesales, lead generation, fundraising, customer service, recruitment or a similar telephone-based role.
• Excellent verbal communication and interpersonal skills.
• A confident and professional telephone manner.
• Strong relationship-building and rapport-creation skills.
• Positive, enthusiastic and target-driven mindset.
• Excellent organisation and time management skills.
• Strong attention to detail.
• Comfortable using CRM systems and Microsoft Office applications.
• Ability to work independently and as part of a team.

What's on Offer?

• Flexible working - part time/full time
• Uncapped commission structure.
• Hybrid working following probation.
• Ongoing training and professional development.
• Clear opportunities for career progression.
• Friendly, supportive and collaborative team environment.

Ideal Candidate

This position would suit a confident and personable individual who enjoys speaking with people, building relationships and achieving results. Whether your background is in sales, customer service, fundraising, recruitment or lead generation, this is an excellent opportunity to join a growing organisation that values hard work, rewards success and offers genuine career progression.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.