Outpatients Receptionist | Tameside and Glossop Integrated Care NHS Foundation Trust

Tameside and Glossop Integrated Care NHS Foundation Trust; Ashton-under-Lyne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A National Health Service provider in Ashton-under-Lyne is seeking an Outpatients Receptionist to provide essential clerical services. The role requires an enthusiastic individual who excels in customer service and can maintain confidentiality. Candidates must be reliable and flexible in managing the reception rota which includes shifts across 7 days. Responsibilities include data entry into patient systems, directing patients, and maintaining an efficient reception area. The benefits include flexible working conditions, annual leave, health checks, and discounts.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Support for stress and bereavement

Qualifications

• Reliable and enthusiastic individual required to provide efficient reception service.
• Ability to work as part of a busy team and autonomously.
• Understanding of confidentiality in the workplace.

Responsibilities

• Provide a professional reception and clerical service for the Outpatients Service.
• Input and extract information from Trust Patient Administrative Systems.
• Direct patients and relatives effectively in accessing services.

Skills

Computer literacy

Good customer service skills

Good communication skills

Attention to detail

Job description

Outpatients Receptionist – Band 2

30 hours – Permanent

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records.

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

Values & Behaviours

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits

Benefits include: flexible working, 27‑33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Visa Sponsorship

Important Notice on Visa Sponsorship Eligibility: Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

This advert closes on Sunday 28 Dec 2025