Outpatients Receptionist

NHS; Ashton-under-Lyne; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join Tameside and Glossop Integrated Care NHS Foundation Trust as an Outpatients Receptionist. This permanent, full-time role requires a reliable individual to deliver professional reception and clerical services, ensuring patient confidentiality and effective communication. The position offers extensive benefits, including flexible working and annual leave.

Benefits

Flexible working

27-33 days annual leave plus bank holidays

NHS Pension Scheme

Free eye tests and health checks

Gym discount

Free bicycle loan scheme

Qualifications

• Must have 5 GCSEs including Math's & English.
• Computer literacy is essential.
• Experience in a high-level customer service environment.

Responsibilities

• Provide an efficient reception service with high accuracy.
• Direct patients and relatives courteously.
• Undertake various administrative duties.

Skills

Accuracy & Attention to Detail

Understanding of Confidentiality

Ability to work as part of a team

Computer Literate

Education

5 GCSE grades A-C including Math's & English

ECDL (or equivalent)

Job description

Go back Tameside and Glossop Integrated Care NHS Foundation Trust

Outpatients Receptionist

The closing date is 27 May 2025

Outpatients Receptionist - Band 2 37.5 hours - permanent

The Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.

Please note this role may require physical effort at times when preparing and managing patients Medical Records.

Main duties of the job

To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

About us

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

Job responsibilities

The job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills, experience and knowledge required. These documents are attached on the page and can be downloaded.

The person specification below is not the full person specification but outlines the criteria against which your application form will be assessed.

Person Specification

Qualifications

• 5 GCSE grades A-C or equivalent including Math's & English
• ECDL (or equivalent)

Experience

• Computer Literate
• Lorenzo experience (or other EPR system)
• NHS Background
• Previous experience in a high level customer service environment
• Previous experience administrative experience delivering high volumes of work

Skills

• Accuracy & Attention to Detail
• Understanding of Confidentiality
• Ability to work as part of a team
• Working knowledge of windows based software packages
• Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
• Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Tameside and Glossop Integrated Care NHS Foundation Trust