Outpatients Booking & Request Scheduler — Flexible 37.5h

West Herts Hospitals; St Albans; Remote; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Flexible working

Job summary

West Herts Hospitals seeks a Band 3 Booking and Request List Scheduler for Outpatients in St Albans. The role supports the Outpatient Booking and Request List teams, scheduling appointments on Cerner and ERS, and ensuring professional handling of patient communications.

You will help compile ERS worklists, standardize first-appointment bookings across specialties, and maintain data quality while meeting deadlines. This is a 12-month fixed-term contract, full-time with flexible working options.

Responsibilities

• Provide efficient and comprehensive operational management support to the Outpatient Booking and Request List scheduling team and Outpatient Reception teams.
• Act as a scheduler for booking appointments on Cerner and ERS, prioritising according to triage outcome.
• Ensure that patients being contacted to arrange the booking of their 1st appointment are being dealt with in a professional and confidential manner.
• Compile ERS worklists and Cerner reports into a service level report with the support of the Outpatient Booking and Request List Manager.
• Regularly review Bookings SOPs for each specialty and ensure a standardised approach to booking first appointments across all specialties.
• Display excellent communicational skills as they may need to relay sensitive information to patients who are particularly vulnerable.

Job description

West Herts Hospitals seeks a Band 3 Booking and Request List Scheduler for Outpatients in St Albans. The role supports the Outpatient Booking and Request List teams, scheduling appointments on Cerner and ERS, and ensuring professional handling of patient communications.

You will help compile ERS worklists, standardize first-appointment bookings across specialties, and maintain data quality while meeting deadlines. This is a 12-month fixed-term contract, full-time with flexible working options.