Outpatients Administrator

NHS Jobs; Manchester; Sur place; GBP 22 000 - 26 000; Plein temps

Résumé du poste

NHS Jobs in Manchester is seeking an adaptable administrator to cover Reception and Patient Services, Appointment and Administrative Support, and Phlebotomy Support within Chemotherapy Day Services. The role requires welcoming patients, booking appointments, and handling sensitive information with confidentiality.

You will collaborate with clinical teams, maintain accurate records in Trust information systems, and provide flexible service across locations and shifts.

Responsabilités

• Meet and greet patients, relatives and visitors, providing a professional, welcoming service and maintaining confidentiality.
• Book, amend and cancel patient appointments across relevant systems and update demographics/outcomes.
• Share responsibility for managing the phlebotomy telephone line and associated enquiries; prepare forms and liaise with patients.
• Communicate effectively with patients, clinical teams and external organisations; work collaboratively as part of a multidisciplinary team.
• Plan, organise and prioritise workload; undertake audits and data collection; support other areas and locations as required.

Description du poste

Reception and Patient Services

Meet and greet patients, relatives and visitors, providing a professional and welcoming service. Receive, check-in and check-out patients attending treatment, blood appointments and other outpatient services. Provide advice and information regarding appointments and signpost patients to appropriate departments and services. Manage difficult, sensitive or emotive situations with compassion and professionalism, referring to clinical staff as required. Maintain patient confidentiality at all times.

Appointment and Administrative Support

Book, amend and cancel patient appointments across relevant systems, including Careflow and Simply Book. Update patient demographics and appointment outcomes on Trust information systems. Enter patients onto Careflow and other relevant systems accurately and in a timely manner. Utilise Trust patient administration and information systems, requiring standard keyboard and computer skills. Use office equipment including PCs, telephones, printers and scanners. Accurately input, retrieve and update information on electronic patient record and appointment systems.

Phlebotomy Support

Share responsibility for managing the phlebotomy telephone line and associated email enquiries. Prepare blood request forms and supporting paperwork for onsite and outreach locations. Liaise with patients regarding appointments.

Communication and Teamworking

Communicate effectively with patients, relatives, clinical teams and external organisations. Liaise with colleagues regarding patient visits, appointments and records. Exchange information verbally and in writing, ensuring accuracy and professionalism. Work collaboratively as part of a multidisciplinary team while also being able to work independently. Assist in the support of new administrative staff where required.

Service Support / General Responsibilities

Use initiative to resolve routine issues, escalating more complex matters to senior management appropriately. Undertake audits, surveys and data collection activities as required. Plan, organise and prioritise workload effectively in a busy and frequently interrupted environment. Support other areas within Chemotherapy Day Services as required. Demonstrate flexibility and work across different service locations where necessary. Participate in mandatory and role‑specific training and take an active role in own learning, development and performance improvement. Demonstrate and uphold the Trust's values and behaviours, taking personal responsibility for own conduct, performance and contribution to the team. The need for flexibility in this role is paramount as the post holder may be required to work in other locations and work flexible shifts.