Outpatients Phlebotomy Receptionist

Cambridge University Hospitals; Cambridge; À distance; GBP 22 000 - 27 000; Temps partiel

Résumé du poste

Cambridge University Hospitals NHS Foundation Trust is requesting a Phlebotomy Receptionist to support the Outpatient Blood Test Department in Cambridge. This part-time, permanent role operates 09:00–17:00 on Monday to Wednesday, focusing on delivering a professional reception and accurate administrative support for patients and staff.

The successful candidate will demonstrate excellent customer service, strong communication, and the ability to work calmly under pressure within a busy clinical

Qualifications

• Numerate and literate.
• GCSE level or equivalent.
• Experience in customer service.
• Experience in NHS settings or with public interactions.

Responsabilités

• Book and manage blood test appointments with focus on accuracy and patient experience.
• Manage patient flow in a busy waiting area, reducing waiting times.
• Answer telephone enquiries promptly and professionally.
• Escalate concerns to management during periods of overcrowding or service pressure.
• Record and send daily attendance numbers to the management team.
• Communicate with clinics when blood requests are missing or need clarification.

Connaissances

Customer service

Communication

Teamwork

EPIC familiarity

IT skills

Organisational skills

Formation

GCSE level

Outils

EPIC

Description du poste

Main area Division B - Pathology Grade Band 2 Contract Permanent Hours 22.5 hours per week (Monday, Tuesday, Wednesday. Part Time / Flexible working hours may be considered.) Job ref 180-B-CVA1338

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division B Town Cambridge Salary £24,465 p.a. pro rata Salary period Yearly Closing 29/10/2026 23:59 Interview date 12/11/2026

Job overview

To deliver and maintain a professional reception/administration service to the Outpatient Blood Test Department and to all users including patients, relatives and colleagues.

Part time permanent role working 09:00-17:00 Monday, Tuesday, Wednesday.

Main duties of the job

We are looking for a kind, respectful, and highly professional Phlebotomy Receptionist to join our busy and patient‑focused team. This role is essential to ensuring the smooth running of our service and providing an excellent experience for all patients attending for blood tests.

Key Responsibilities

• Book and manage blood test appointments, ensuring accuracy and a positive patient experience
• Manage patient flow within a busy waiting area, helping to maintain order and reduce waiting times
• Answer telephone enquiries promptly, professionally, and with compassion
• Escalate concerns to Management, particularly during periods of overcrowding or service pressure
• Record and send daily attendance numbers to the management team
• Communicate with clinics when blood requests are missing from EPIC or require clarification
• Provide a welcoming and supportive service to all patients, respecting diverse backgrounds and needs
• Work closely with the phlebotomy and clinical teams to support safe, efficient service delivery

About You

We are looking for someone who is:

• Friendly, patient, and committed to excellent customer care
• Able to work calmly under pressure in a fast‑paced clinical environment
• Confident using computer systems (including EPIC or willing to learn)
• A strong communicator with good organisational skills
• Reliable, proactive, and a positive team player

Working for our organisation

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 30th October 2026.

Interviews are due to be held on 12th November 2026.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa holder, we will not be able to offer you a full-time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this position.

We welcome applications from the Armed Forces.

Person specification

Qualifications

• Numerate and literate
• Educated GCSE level or equivalent

Experience

• Planning and organising straight forward tasks
• Working within agreed guidelines to set timescales
• Basic admin experience
• Experience of customer service dealing with the public
• Previous experience of working in the NHS
• Experience of call handling

Knowledge

• Understanding of confidentiality
• Basic knowledge of the Trust

Skills

• Ability to work as part of a team and build working relationships
• Good communication skills including telephone, email and face to face
• Ability to follow processes and procedures
• Ability to manage time working to schedules and timescales
• Basic IT skills- ability to use Microsoft Office and Outlook
• Good organisational skills
• Willing to take on/learn new skills
• Ability to show attention to detail
• Ability to work under pressure
• Ability to handle challenging/difficult situations
• Ability to multi-task and problem solve

Additional Requirements

• The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.