Outpatient Waiting List Coordinator

NHS Scotland; Glasgow; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave

Employee Assistance Programme

Development opportunities

Job summary

NHS Greater Glasgow and Clyde is hiring a Waiting List Clerk to support the Health Records team. The role focuses on managing outpatient, day case and inpatient waiting lists, coordinating appointments and ensuring accurate patient records to enable timely access to services.

You will liaise with clinicians, managers and administrative colleagues while maintaining confidentiality and delivering a high-quality administrative service.

Qualifications

• Three O Grades, Standard Grades or National 5 including English.
• Experience in clerical/administrative work, preferably in healthcare or public-facing environment.
• Proficient with Microsoft Office and confident using electronic systems/databases.
• Advanced keyboard/data entry with high accuracy.

Responsibilities

• Manage outpatient, day case and inpatient waiting lists for timely access.
• Coordinate appointments, admissions and clinic activity per waiting time standards.
• Process referrals accurately and maintain patient information securely.
• Liaise with patients, carers, clinicians and GPs to support efficient service delivery.
• Monitor waiting times and flag breaches or capacity issues to managers.
• Produce reports and data to assist monitoring and planning.

Skills

Microsoft Office

Data entry

Electronic systems

Record management

Communication skills

Organisational skills

Education

Three O Grades / National 5 including English

Tools

Databases

Job description

NHS Greater Glasgow and Clyde is hiring a Waiting List Clerk to support the Health Records team. The role focuses on managing outpatient, day case and inpatient waiting lists, coordinating appointments and ensuring accurate patient records to enable timely access to services.

You will liaise with clinicians, managers and administrative colleagues while maintaining confidentiality and delivering a high-quality administrative service.