Outpatient Clinic Receptionist

Transformationunitgm; London; On-site; GBP 30,000 - 32,000; Full time

Job summary

King's College Hospital NHS Foundation Trust is seeking an Outpatient Clinic Receptionist to join their team in London. The successful candidate will be responsible for delivering high-quality reception and administrative support, ensuring a welcoming experience for patients and effective service delivery in a fast-paced environment. This role requires experience in customer care and the ability to work collaboratively with healthcare teams, providing essential services to around 1.5 million patient contacts annually.

Qualifications

• NVQ Level 3/A level or equivalent experience in Customer Care required.
• 5 GCSEs or A level – Baccalaureate Qualification or equivalent.
• Familiarity with an Appointment/patient administration system like EPIC is preferred.

Responsibilities

• Communicate clearly with multidisciplinary teams, patients, and families.
• Register patients on the Trust’s Electronic Patient Records System (EPIC).
• Assist patients with outpatient-related queries and appointment booking.

Skills

Customer Care

Communication

Teamwork

Education

NVQ Level 3/A level or equivalent experience in Customer Care

5 GCSEs or A level - Baccalaureate Qualification

Tools

EPIC

Job description

Main area Colorectal, Bariatrics, General Surgery and Endocrine, Urology Grade NHS AfC: Band 3 Contract Permanent Hours Full time - 37.5 hours per week (N/A) Job ref 213-CAY-6226767

Employer King's College Hospital NHS Foundation Trust Employer type NHS Site King's College Hospital Town London Salary £30,039 - £31,088 per annum, inc HCA Salary period Yearly Closing 13/06/2025 23:59

Outpatient Clinic Receptionist

NHS AfC: Band 3

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.

We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.

The post holder, as a member of the Outpatient Service Team, has the responsibility for providing a high quality and comprehensive range of administrative and reception duties.

The post-holder will have responsibility for ensuring a high quality cost-effective and efficient service to Outpatient users. They will work with the multi-disciplinary team in delivering an excellent patient and user experience.

Main duties of the job

• To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
• As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
• To register patients on the Trust’s Electronic Patient Records System (EPIC).
• To assist patients using the self-check-in kiosks.
• To assist patients with outpatient related queries when required.
• To provide a courteous, efficient follow-up appointment booking service to all patients.
• To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner.

To meet and greet patients and book appointments in a timely and efficient manner.

Working for our organisation

King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.

King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.

Detailed job description and main responsibilities

The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountability associated with this post.

• To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
• We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
• At King’s we are a kind, respectful team:

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional

• To observe and maintain strict confidentiality of personal information relating to patients and staff.
• To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
• This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.

Person specification

Qualifications

• NVQ Level 3/A level or equivalent experience in Customer Care
• 5 GCSEs or A level – Baccalaureate Qualification or equivalent standard of education
• Commitment to undertaking further course of study in Customer Care

Experience

• Experience of working in a customer – focused environment.
• Ability to work as part of a multidisciplinary team
• Experience in the use of an Appointment/patient administration system such as EPIC/eRS/Enoy/Call-Forward

IMPORTANT

• Check your email account regularly as this is how we will communicate with you
• If you delete the job from any of your accounts, you may be prevented from accessing further communications
• To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
• Please provide email addresses for referees where possible
• Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
• All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
• Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.

King's College Hospital NHS Foundation Trust Annual Reports and Other Corporate Publications


King's Health Partners Academic Health Science Centre Website

King's College Hospital is part of King's Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between King's College London, and Guy's and St Thomas', King's College Hospital and South London and Maudsley NHS Foundation Trusts.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.