Talking Therapies and Outpatient Administrator

Nouvita Healthcare Ltd.; Hatfield; On-site; GBP 27,000 - 32,000; Full time

Job summary

Nouvita Healthcare is seeking a dedicated Talking Therapies and Outpatient Administrator to support mental health services from their Hatfield office. This role requires exceptional organizational and communication skills, and offers the chance to make a meaningful impact on clients seeking wellbeing support. Join a dynamic and inclusive team and play a pivotal role in improving patient access to mental health services in Hertfordshire.

Qualifications

• Strong administrative background with exceptional organisational skills.
• Proficiency in Microsoft Office and digital systems.
• A confident, compassionate telephone manner.

Responsibilities

• Act as the first point of contact for clients seeking emotional wellbeing support.
• Provide outstanding administrative support to therapists and psychiatrists.
• Coordinate referrals and manage incoming enquiries with professionalism.

Skills

Organisational skills

Communication

Administrative skills

Compassionate telephone manner

Attention to detail

Education

Good general education

Tools

Microsoft Office

Job description

About The Role

Make a difference with every call, every task, every patient.
Join us as a Talking Therapies and Outpatient Administrator – £27,000 (depending on experience)

Based at Nouvita Head Office, Hatfield

Lead with empathy. Support with purpose. Grow with us.

We are looking for a dedicated and proactive Administratorto become the heart of our Talking Therapies and Outpatient Services team. If you’re looking for more meaning and variety than your average admin role—this is your opportunity to be the first point of contact for people reaching out for mental health support, and help transform lives every day.

This is a unique chance to be part of a growing service, supporting both therapists and psychiatrists in delivering timely, effective care to those who need it most. You'll also be part of an inclusive and forward-thinking team that values professional development, compassion, and operational excellence.

What You’ll Do:

• Act as the first, friendly point of contact for clients seeking emotional wellbeing support.

• Provide outstanding administrative support to our team of therapists, psychiatrists, and service leads.

• Coordinate referrals and manage incoming enquiries with professionalism and care.

• Maintain and update clinical records, appointment systems, and waiting lists accurately and confidentially.

• Liaise with GPs, external agencies, and patients to ensure smooth and timely access to our services.

• Manage therapist and consultant diaries, ensuring seamless scheduling and communication.

• Support data collection and service audits to improve patient outcomes and national reporting standards.

• Be adaptable—providing additional support across departments as the service continues to grow.

What You’ll Need:

Essential Skills & Experience:

• Strong administrative background with exceptional organisational skills.

• Proficiency in Microsoft Office and digital systems.

• A confident, compassionate telephone manner.

• Attention to detail and the ability to manage multiple priorities independently.

• A high standard of written and verbal communication.

• Commitment to confidentiality, professionalism, and continuous learning.

Desirable:

• Experience in healthcare, mental health services, or counselling environments.

• Understanding of Talking Therapies or IAPT service models.

• Prior NHS or medical admin experience.

Qualifications:

• Good general education.

• Comfortable with a range of IT and data entry systems.

• A willingness to grow professionally with training and support.

Who You Are:

• Empathetic and approachable.

• Methodical and self-motivated.

• A team player who thrives in a supportive, client-focused environment.

• Reliable, proactive, and ready to make a difference.

Working Hours:

Monday to Friday, 9am – 5pm
(Occasional flexibility required)

Ready to grow in a role where every detail matters?
Apply now and help shape a better future for mental health support in Hertfordshire.

About Us

Nouvita Healthcare is an established provider of specialist health and social care services across Hertfordshire, Cambridgeshire and Bedfordshire. We are dedicated to delivering high-quality, patient-centred mental health support and therapeutic services in hospital, residential and now in outpatient settings.Our focus is on empowering recovery and improving outcomes through effective, compassionate care. At Nouvita, we value continuous improvement and foster an environment where all staff have a voice and can develop their careers.

We are committed to:

Delivering high-quality mental health services

Maintaining excellent clinical governance and patient outcomes

Supporting staff development and wellbeing

Promoting equality, inclusion, and diversity in everything we do

Nouvita Healthcare is proud to be an equal opportunity workplace. We are a Disability Confident employer, providing support to applicants with mental and/or physical disabilities. If you are interested in applying for employment with Nouvita Healthcare and are in need of support to navigate our website or to complete your application, please send an email with your request to:[e-mail]