Outpatient Clerk Dorset HealthCare University NHS Foundation Trust

Dorset HealthCare NHS Foundation Trust; Shaftesbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An exciting opportunity awaits you at a dynamic healthcare trust, where you will join a friendly team dedicated to providing exceptional reception and administrative support. In this role, you will be the first point of contact for patients, ensuring a positive experience through excellent customer service and communication skills. You'll thrive in a supportive environment, contributing to the mission of empowering individuals through outstanding healthcare services. If you are flexible, organized, and passionate about making a difference, this position offers a fulfilling career path in the healthcare sector.

Benefits

Enhanced DBS check covered

Supportive team environment

Career development opportunities

Qualifications

• Good customer service and communication skills are essential.
• Flexibility in approach is highly valued.

Responsibilities

• Act as the first point of contact for patients and visitors.
• Operate the telephone system and direct calls efficiently.
• Utilize clerical and organizational skills in daily tasks.

Skills

Customer Service

Communication Skills

Administrative Skills

Clerical Skills

Organizational Skills

Interpersonal Skills

Job description

This is an exciting opportunity to work as part of a small friendly team undertaking reception and administrative duties for both the Outpatient and Minor Injuries departments.

If you have good customer service, communication and administrative skills and are flexible in your approach we would love to hear from you.

We work together as a team to assist and support service users, in a professional and compassionate manner.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main Responsibilities:

1. To act as a first point of contact on the telephone or face to face, for patients, carers, visitors and other healthcare and service professionals, providing a positive and responsive point of contact on behalf of the Trust.
2. To operate the telephone system and direct calls to relevant staff members, also deal with enquiries efficiently, taking accurate messages and disseminating them to the relevant person.
3. The post will require the utilisation of good clerical, organisational, communication and interpersonal skills.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

This advert closes on Thursday 19 Dec 2024.