Administrative Assistant

NHS; Bournemouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

Dorset Healthcare is seeking an enthusiastic Administrative Assistant for its Community Mental Health Team in Bournemouth. The role involves providing administrative support, liaising with healthcare professionals, and managing records with a patient-centered approach. Candidates should possess strong organizational and communication skills, along with audio typing experience. Join a dedicated team in a dynamic NHS Trust committed to outstanding healthcare service.

Qualifications

• Excellent skills using the Microsoft Office suite and Internet.
• Qualified in Typing/Word Processing at RSA Level III.
• Experience managing a busy diary.

Responsibilities

• Provide secretarial, administrative, and reception support.
• Liaise with the public and professionals in primary and secondary care.
• Manage RIO patient record system and maintain data protection compliance.

Skills

Organisational Skills

Attention to Detail

Communication Skills

Audio Typing Skills

Education

ECDL or equivalent

Typing/Word Processing equivalent to RSA Level III

Tools

Microsoft Office Suite

Job description

Go back Dorset HealthCare University NHS Foundation Trust

Administrative Assistant

The closing date is 28 May 2025

Dorset Healthcare are looking for enthusiastic, flexible and those driven to provide an outstanding service and are looking for an experienced Administrative Assistant to join our administrative team at Bournemouth Community Mental Health Team.

You will be fully supported by an experienced Team Leader, be provided with all the training and tools you need to be a success in this role. You will have regular supervision, yearly appraisals and the opportunities to be creative and put your ideas forward, embedding ethos of continuous improvement.

If you have a willingness to learn, previous administrative experience including audio typing skills, and have the skills to be a success in this role, then we want to hear from you.

You will need to be flexible to manage the workload of this busy Community Mental Health Team. We adopt and ensure our Trusts values are incorporated in everything we do, by providing a patient centred approach with their recovery and wellbeing at the foremost of our care.

The working pattern is 5 days a week from 08:30 until 17:00 with an hour for lunch.

Employment in this post requires an Enhanced Disclosure and Barring Service (DBS) check, which the Trust will cover the cost of. Applicants who subscribe to the DBS update service are able to present a valid DBS certificate instead of requiring a new check.

Main duties of the job

You will be required to provide efficient secretarial, administrative and reception support for the team.

To liaise with members of the public and a variety of professionals, both in primary and secondary care services. Given the nature of this service, some patients may contact us in distress, we are looking for resilient applicants, but you will be provided the training and the skills to manage this. With a compassionate work ethos, you will thrive with the right level of support being offered by the Team Leader.

You will have a solid administrative background or be an experienced secretary, and be able to multi-task and manage your time effectively.

You will need an understanding of Office 365 including Outlook, Word and Excel, have an outstanding telephone manner, be able to deal with difficult patients through excellent communication skills.

You will be organised, able to motivate yourself and your colleagues, be able to work to deadlines and complete tasks with the highest level of accuracy and attention to detail.

You will be responsible for keeping RIO the Trusts patient record system up to date, following the data protection and GDPR legislation.

You will provide secretarial support to the team through the completion of clinical correspondence and dictation, onward referral management, arranging and attending as a minute taker several different types of meetings.

You must have an intermediate level of audio typing skills.

About us

At Dorset HealthCare we're on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We're a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it's one of the reasons the CQC rated us 'outstanding' in 2019. It's also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you're looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you'll be part of a strong team, challenge yourself, build a career, and teach us what we don't know. And you'll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do [e-mail]

Person Specification

Knowledge and skills

• Excellent and demonstrable skills in the Microsoft Office suite and use of the Internet
• ECDL or equivalent
• Qualifications in Typing/Word Processing equivalent to RSA Level III typing/word processing

Job specific experience

• Exceptional demonstrable organisational skills, systematic, and able to manage own time efficiently
• Able to work under pressure and to tight deadlines and prioritise
• Excellent verbal, written and numeracy skills
• Experience of taking and transcribing minutes
• Previous NHS experience

Information and Technology

• Experience of managing a busy diary with conflicting priorities using Microsoft Office to it's full capacity

Personal Attributes

• Conscientious attitude to work
• Thorough, with strong attention to detail and ability to work to high standards and within quality frameworks

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Dorset HealthCare University NHS Foundation Trust