Outlet Server - HRC Piccadilly

Seminole Hard Rock Hotel & Casino; City of Westminster; Sur place; GBP 18 000 - 26 000; Plein temps

Avantages offerts par ce poste

Benefits package

Résumé du poste

Seminole Hard Rock Hotel & Casino is seeking a dedicated Server to guide guests through the Hard Rock experience with energy and charm.

You will take orders, run food, handle payments, and ensure responsible service while delivering memorable, high‑quality hospitality and upselling opportunities in a dynamic environment.

Qualifications

• Hospitality or customer service experience preferred.
• Friendly, positive attitude and approachable demeanor.
• Ability to work in a fast-paced environment and multitask.

Responsabilités

• Taking guests’ orders and serving food to tables.
• Running food and handling cash and other payments.
• Processing sales transactions via a point-of-sale system.
• Checking IDs per EU/UK licensing rules (Challenge 25).
• Demonstrating responsible alcohol service and product knowledge.
• Suggestive selling to enhance guest experience.
• Answering questions accurately and politely for guests.
• Maintaining a clean, organized workstation and station upkeep.
• Performing opening, closing and side duties as required.
• Knowing table/station numbers and directing guests to areas.
• Communicating effectively with co-workers to create memorable experiences.
• Entertaining guests to create “Raving Fans” and upholding core values.

Connaissances

Customer service

Communication

Sales skills

Teamwork

Description du poste

Job Description:

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Server include:

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions - using a point-of-sale system
• Properly checking I.D.s – in line with EU/UK mandatory licencing laws (and Challenge 25)
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling - using proven techniques
• Answering questions - accurately and politely
• Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre-bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co-workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!