Outlet Manager

The Level; Camden Town; Vor Ort; GBP 30.000 - 36.000; Vollzeit

Benefits dieser Stelle

Hotel discounts

F&B discounts for you and family

Company pension scheme

28 days’ holiday including bankholdays

Meals on duty

Health & wellbeing benefits

Zusammenfassung

The Level Lounge F&B – Outlet Manager at Melia White House in London is responsible for leading the day-to-day operations of The Level, ensuring luxury service for VIP guests and maintaining the highest quality standards.

You will manage budgets, monitor KPIs, and develop a high-performing team while upholding brand standards and delivering exceptional guest experiences. This permanent, full-time role requires flexibility to work weekends.

Qualifikationen

• Experience in Food & Beverage supervision or management.
• Strong understanding of financial controls and KPIs.
• Ability to deliver premium guest experiences.

Aufgaben

• Lead day-to-day operations for The Level at Melia White House, delivering luxury guest experiences.
• Monitor budgets, inventory, and purchasing in line with standards.
• Analyse performance across breakfast, restaurant, room service, and events.
• Track KPIs including food cost, labour efficiency, and service quality.
• Assist in preparation and execution of the annual F&B budget.
• Ensure compliance with HACCP, Health & Safety, and internal policies.
• Maintain Meliá brand standards and service procedures.
• Support daily operations ensuring consistency, efficiency and high-quality service.
• Motivate and develop the team to deliver personalised guest experiences.
• Contribute to sustainability and departmental action plans.

Kenntnisse

F&B supervision

Financial controls

Guest experience

Team leadership

Analytical abilities

Shift work

Jobbeschreibung

“The world is yours with Meliá Hotels International”

Joining Meliá is to embark on a journey without borders, where your potential to grow, learn and lead has no limits. It’s knowing that the world is yours — that you can develop your career across global destinations while being part of one supportive and passionate family.

The Level Lounge F&B - Outlet Manager at Melia White House The Level

Department: Food & Beverage – The Level
Location: London, UK
Reports to: The Level Manager
Salary: £32,960 gross per annum
Contract: Permanent
Working pattern: Full-time, 40 hours over 5 days

What’s in it for you?

• Global career opportunities across 350+ hotels worldwide
• Hotel and F&B discounts for you, your friends & family
• Company pension scheme & life assurance
• 28 days’ holiday including bank holidays
• Access to Meliá’s global learning platform
• High‑street discounts via Perks at Work
• Meals on duty
• Health & wellbeing benefits including discounted dental cover

Mission

As the Level Lounge F&B – Outlet Manager, you will play a key role in leading the day-to-day operations of The Level, Meliá White House's exclusive 5-star offering. You will champion the highest standards of luxury hospitality, delivering exceptional, personalized guest experiences for our discerning VIP clientele. Through strong operational leadership, you will drive service excellence and uphold the highest standards of quality, while inspiring and developing a team dedicated to creating memorable experiences that reflect the distinctive standards and exclusivity of The Level.

Key Responsibilities

• Support departmental financial performance, including revenue, costs, and profitability targets
• Monitor and control budgets, inventory, and purchasing processes in line with company standards
• Analyse operational performance across breakfast, restaurant, room service, and events
• Track and report on KPIs including food cost, labour efficiency, and service quality
• Assist in the preparation and execution of the annual Food & Beverage budget
• Ensure full compliance with HACCP, Health & Safety, and internal policies
• Implement and maintain Meliá brand standards, service procedures, and operational guidelines
• Support daily operations, ensuring consistency, efficiency, and high-quality guest service
• Lead, motivate, and support the team to deliver exceptional and personalised guest experiences
• Contribute to continuous improvement initiatives, including sustainability and departmental action plans

What we’re looking for

• Previous experience in Food & Beverage supervision or management
• Strong understanding of financial controls and operational KPIs
• Passion for delivering premium guest experiences
• Leadership and team management skills
• Strong organisational and analytical abilities
• Flexibility to work shifts, including weekends

Because belonging to the great Meliá family is being VIP

At Meliá, our people are at the heart of everything we do. You will be part of a culture built on respect, collaboration and passion — where everyone is considered a Very Inspiring Person.

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all. We believe diversity strengthens our teams and drives innovation.