Outdoor Camp Guest Experience Host

The Wave Group; West of England; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days holiday

Staff surf sessions

Discounts across surf and offerings

Job summary

The Wave Group is seeking a Camp Team Member to deliver warm welcomes and uphold high standards across safari tent accommodation. You will be at the heart of our overnight guest experience, from check-in to check-out, and help guests feel at home in the outdoors.

You will engage guests with welcome talks, learn the site and activities, and work with Surf Operations, Retail and F&B to create memorable stays in a hands-on outdoor environment.

Qualifications

• Experience in hospitality, housekeeping or customer service is desirable but not essential.
• Willingness to learn systems, processes and safety procedures.
• Flexible approach to working patterns.

Responsibilities

• Deliver consistently high standards of customer service for camp guests.
• Manage guest arrivals and departures using booking systems.
• Assist with luggage handling and on-site orientation.
• Deliver engaging welcome talks to set guests up for their stay.
• Develop knowledge of The Wave site, sessions, wave settings and experiences.
• Promote surf sessions, experiences and repeat bookings.
• Carry out regular tent visits and resolve issues early.
• Report maintenance issues to managers.
• Prepare and restock tent consumables and monitor inventories.
• Collaborate with Surf Operations, Retail and Food & Beverage.
• Perform housekeeping changeovers and maintain cleanliness.

Skills

Proactive mindset

Positive spirit

Attention to detail

Customer service

Problem solving

Tools

Booking systems

Job description

The Wave Group is seeking a Camp Team Member to deliver warm welcomes and uphold high standards across safari tent accommodation. You will be at the heart of our overnight guest experience, from check-in to check-out, and help guests feel at home in the outdoors.

You will engage guests with welcome talks, learn the site and activities, and work with Surf Operations, Retail and F&B to create memorable stays in a hands-on outdoor environment.