Camp Team Member

The Wave Group; West of England; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

30 days holiday

Staff surf sessions

Discounts across surf and offerings

Job summary

The Wave Group is seeking a Camp Team Member to deliver warm welcomes and uphold high standards across safari tent accommodation. You will be at the heart of our overnight guest experience, from check-in to check-out, and help guests feel at home in the outdoors.

You will engage guests with welcome talks, learn the site and activities, and work with Surf Operations, Retail and F&B to create memorable stays in a hands-on outdoor environment.

Qualifications

• Experience in hospitality, housekeeping or customer service is desirable but not essential.
• Willingness to learn systems, processes and safety procedures.
• Flexible approach to working patterns.

Responsibilities

• Deliver consistently high standards of customer service for camp guests.
• Manage guest arrivals and departures using booking systems.
• Assist with luggage handling and on-site orientation.
• Deliver engaging welcome talks to set guests up for their stay.
• Develop knowledge of The Wave site, sessions, wave settings and experiences.
• Promote surf sessions, experiences and repeat bookings.
• Carry out regular tent visits and resolve issues early.
• Report maintenance issues to managers.
• Prepare and restock tent consumables and monitor inventories.
• Collaborate with Surf Operations, Retail and Food & Beverage.
• Perform housekeeping changeovers and maintain cleanliness.

Skills

Proactive mindset

Positive spirit

Attention to detail

Customer service

Problem solving

Tools

Booking systems

Job description

The Wave is a place where people and nature come together – creating the right environment for people to thrive – our guests, our team, and our community. Our purpose is to nurture a world of health, hope and happiness with every wave. We’re driven by a spirit of innovation, purpose and possibility.

Our Values – We Are FAIR

• Fun – We take fun seriously! We put smiles on faces.
• Adventurous – We’re game changers, adaptable and explore with optimism.
• Impact – We’re here to create a healthier connection between people and planet.
• Respect – We care for each other, our customers and our community.

These values guide how we show up, how we make decisions, and how we work together – every day, in every role.

About the Role

As a Camp Team Member, you’ll be at the heart of our overnight guest experience – creating warm welcomes, maintaining high standards across our safari tent accommodation and helping guests feel right at home in the outdoors.

From check-in to check-out, housekeeping to host moments, you’ll play a key role in delivering memorable stays that reflect the spirit of The Wave and our connection to nature.

Key Responsibilities

• Delivering consistently high standards of customer service for all camp guests
• Managing guest arrivals and departures, including check-ins and check-outs using booking systems
• Supporting guest luggage delivery and assisting with on-site orientation
• Confidently delivering engaging welcome talks to set guests up for their stay
• Developing a strong knowledge of The Wave site, sessions, wave settings and experiences
• Proactively promoting surf sessions, experiences and repeat bookings
• Carrying out regular tent visits to check in with guests and resolve issues early
• Completing basic tent upkeep and reporting maintenance issues to managers
• Preparing and restocking tent consumables (e.g. logs, toiletries, consumables)
• Monitoring inventory levels within tents and storage areas
• Working collaboratively with other departments including Surf Operations, Retail and Food & Beverage

Housekeeping Responsibilities

• Carrying out changeover cleans of safari tent accommodation
• Maintaining high standards of cleanliness and presentation
• Preparing cleaning carts and restocking consumables
• Organising and preparing linen
• Completing stock takes of linen, cleaning supplies and consumables
• Using internal systems and apps to log completed tasks and changeovers
• Consistently meeting departmental KPIs and quality standards

Standards & Health and Safety

• Working to The Wave standards and SOPs at all times
• Demonstrating exceptional attention to detail and pride in presentation
• Following all COSHH guidance and keeping training up to date
• Complying with legal and company health & safety requirements and risk assessments
• Proactively reporting any concerns related to maintenance, safety or operations

About You

You love working outdoors, enjoy being hands‑on and take real pride in creating spaces where people feel comfortable, welcome and cared for.

We’re Looking For

• A proactive, positive spirit that aligns naturally with our FAIR values
• A friendly, welcoming approach that builds excitement for guests’ stays
• Strong attention to detail, particularly around cleanliness, safety and standards
• The ability to work under pressure with a practical, can‑do attitude
• Confidence to use your initiative and solve problems proactively
• Respect for people, equipment and The Wave house rules
• Comfort working in all weather conditions and embracing the great outdoors
• You don’t need to be a surfer – but you should be excited about what we do

Qualifications

• Previous hospitality, housekeeping or customer service experience (desirable but not essential)
• Willingness to learn systems, processes and safety procedures
• A flexible approach to working patterns

What We Offer

• 30 days paid holiday (inclusive of bank holidays)
• Free access to staff surf sessions
• Multiple discounts across our surf and other offerings

Our Commitment to Inclusion

We’re built on the idea that everyone should have the chance to experience the joy of surfing and the outdoors – and that starts with our own team. We’re committed to creating a place where people genuinely feel like they belong and can be themselves.

We welcome different backgrounds, perspectives and experiences, and we work hard to make sure the right people are in the right roles, with the support they need to thrive.